Business communication Test 1 Questions with Complete Solutions

What is an example of a soft skill - Answer-being able to work well as part of a team Businesses form teams because teams make better decisions, respond faster, and - Answer-demonstrate increased productivity what is the most accurate statement about workplace teams? - Answer-team members are less resistant to change if they are part of the decision making process A working group was formed to rewrite the company's mission statement. The members have been meeting for quite some time. They are extremely loyal to one another and have figured out how to solve any conflicts that might arise. Information is flowing freely, they are happy with their results, and they will soon meet the deadline set by management. What phase of team development are they experiencing? - AnswerPerforming The most effective groups and teams have members who are willing to - Answerestablish rules and abide by those rules. Morgan has just been appointed to a task force and wants to be a positive member. Which of the following is the best advice you can give her? - Answer-Share her ideas with other team members, even if they might not be adopted. A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use? - Answer-Consensus Select the most accurate statement about meetings. - Answer-Meetings should be viewed as opportunities to demonstrate leadership, communication, and problemsolving skills. Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should she invite? - Answer-Five or fewer Sam is in charge of conducting a meeting during which a major company decision about reorganization will be made. Whom should he invite? - Answer-Sam should invite all of these. Which of the following statements about meeting agendas is most accurate? - AnswerAn agenda should include any premeeting preparation expected of participants. Which of the following statements about ending a meeting is most accurate? - AnswerAll participants should leave the meeting with a full understanding of what has been accomplished. Which of the following statements about listening is most accurate? - Answer-Three quarters of high-quality communication involves listening. Experts say that we ignore, forget, distort, or misunderstand - Answer-75 percent of everything we hear. Leaning forward, maintaining eye contact, and listening to more than a person's spoken words are ways to show that you are - Answer-actively involved Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in - Answerdiscriminative listening. Richard is attending an important board meeting with his colleagues to discuss future plans for the company. Many ideas are being presented, and Richard is carefully judging and evaluating what he is hearing. He is also listening to decide whether the speaker's message is fact, fiction, or opinion. Richard is engaging in - Answer-critical