BA105 Exam 1 Questions with Complete Solutions

A(n) ____________________ or information worker is one who generates, processes, and exchanges information. - Answer-knowledge The person with whom the message originates is known as the - Answer-sender The process of converting an idea into words or gestures that will convey meaning is called ____________________. - Answer-encoding The medium over which a message is physically transmitted, such as e-mail, cell phone, or spoken word, is called the ____________________. - Answer-channel In the communication process, the individual for whom the message is intended is the - Answer-receiver The verbal and nonverbal responses of the receiver create ____________________, which helps the sender know that the message was received and understood. - Answer-feedback ____________________ occurs when people interpret the meanings of words differently - Answer-bypassing . The three primary functions of business communication are to inform, to persuade, and to promote ____________________. - Answer-goodwill Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees. - Answer-downward