1|Page
DECA HUMAN RESOURCE
MANAGEMENT EXAMS WITH ACTUAL
CORRECT QUESTIONS AND VERIFIED
DETAILED RATIONALES ANSWERS 2024
(NEWEST) ALREADY GRADED A+
A customer contacts a manager regarding a billing error. After confirming the discrepancy, the manager
asks an employee to void the existing invoice and create a new invoice with the correct information.
What type of control is the manager using in this situation?
Feedback
What is a true statement regarding integrity and security?
It can be helpful to hire a data security specialist.
What might result if a business fails to maintain positive customer/client relations?
Decrease in sales
The practices of not relying on inspection to achieve quality and lowering costs by working with just one
supplier are part of which quality control technique?
Total quality management
Conflicting viewpoints of work can lead to
increased creativity
When executing a project, the project manager must often
update the project plan
An organization-wide system that businesses use to ensure that products meet quality standards is
known as quality
assurance
A company trained you for five days on how to run a high-speed printing press. Now you are working by
yourself, but you have forgotten a step in the process although the machine seems to be operating
correctly. What should you do?
ask for help
What type of security problem is most frightening to a business's employees?
Robbery
,2|Page
Increased export trade might result in an increase in
employment opportunities
An accounts receivable employee monitors delinquent accounts by placing them into three folders--30
days past due, 60 days past due, and 90 days past due. How has the employee organized the
information?
time
One possible downside to choosing overseas suppliers is
increased delivery times
How do ethics relate to risk management?
The best form of risk management is adherence to business ethics
Employers promote employees who have shown that they are reliable, trustworthy, and
competent
Making employment information available to job seekers in many locations at the same time is one way
that computer technology impacts
human resources management
The use of technology in supply chain management often results in
increased efficiency
Who is responsible for information management?
everyone in the organization
What is the type of action that a business is taking when it continuously monitors the laws that affect its
operations for the purpose of minimizing risk
Preventative
Human resources management, operations management, and administrative services are all
employment opportunities within
business management and administration
What is a characteristic of self-confidence?
willing to take positive risks
Paul is responding to an inquiry he received in the mail. His response includes some good news and
some bad news. How should he structure his response in light of the bad news?
Place the good news at the beginning and the bad news in secondary position(s).
,3|Page
Mitchell is writing an email to a company asking for some information that he needs to complete a
research project. What is the most effective way to close the message?
I appreciate your help with this issue.
The local government fined Lenny's Grille because there were 75 more patrons in the facility at one time
than legally permitted. In this situation, the business violated a
maximum capacity code
One way for a person to verify the reliability of an online article's information is by
comparing the other information with other articles about the topic.
What is most likely to be a consequence for a business that neglects its financial information
a business might exceed its budget
As a specific outcome you intend to work toward, a goal is a(n)
target
To develop new products that accommodate changing markets, a business should
implement innovative management practices
A business that looks for ways to turn a risk into a strategic advantage would be considered an
organization that is
risk-seeking
What is a name for a medium of exchange accepted and backed by the government as payment for
goods and services?
Currency
Social media policies are especially important in today's modern world because
negative comments can spread quickly online
To protect yourself against identity theft, you should
avoid providing sensitive information via telephone.
Entrepreneurs who hold themselves to high moral standards from the very beginning
set their businesses up for success
What could be described as a legally binding contract?
Matt agrees to purchase Jeremy's used car for $5,000.
According to a company's most recent statement of cash flows, its cash flow from operations for the
most recent year was $1,375,400. The net cash used by investing was an outlay of $690,000. The net
cash spent on financing was $140,300. What was the company's free cash flow?
, 4|Page
$545,100
Premiere Office Supplies used to make enough revenue through existing customer reorders, but lately,
many customers have begun ordering from YourOffice, a new retailer. Therefore, Premiere Office
Supplies had to change its sales process to increase revenue due to
competition
A business process design should seek to achieve simplicity because complex designs
result in more errors
What question should effective managerial planning answer?
What do we want to do?
What is an accurate way of describing someone with emotional intelligence?
A person who recognizes and manages emotion.
In a detailed document, Rachel explains the possible implications of implementing a cooperative
advertising program for her employer's major customers. In this situation, Rachel developed a
feasibility report
When a business analyst is finished working on a project, s/he should then
evaluate the effectiveness of the project's solutions.
What is true about the Six Sigma quality management framework?
It involves change throughout the entire organization.
When combined, which costs equal all of the expenses incurred by a company.
Overhead and direct costs.
To have effective knowledge-management processes, businesses need their employees to have a(n)
__________ attitude?
transparent
One of the most common reasons why a defendant may choose to settle a legal dispute out of court is
to
avoid the costs of going to trial
If a business wants to send a mailing to customers in specific geographic regions, it should set the
database query to sort its customer information by
state
A company wants to know how to better advertise to specific segments of customers, so it groups its
customer data based on their incomes. This company is using the __________ method of data mining?
DECA HUMAN RESOURCE
MANAGEMENT EXAMS WITH ACTUAL
CORRECT QUESTIONS AND VERIFIED
DETAILED RATIONALES ANSWERS 2024
(NEWEST) ALREADY GRADED A+
A customer contacts a manager regarding a billing error. After confirming the discrepancy, the manager
asks an employee to void the existing invoice and create a new invoice with the correct information.
What type of control is the manager using in this situation?
Feedback
What is a true statement regarding integrity and security?
It can be helpful to hire a data security specialist.
What might result if a business fails to maintain positive customer/client relations?
Decrease in sales
The practices of not relying on inspection to achieve quality and lowering costs by working with just one
supplier are part of which quality control technique?
Total quality management
Conflicting viewpoints of work can lead to
increased creativity
When executing a project, the project manager must often
update the project plan
An organization-wide system that businesses use to ensure that products meet quality standards is
known as quality
assurance
A company trained you for five days on how to run a high-speed printing press. Now you are working by
yourself, but you have forgotten a step in the process although the machine seems to be operating
correctly. What should you do?
ask for help
What type of security problem is most frightening to a business's employees?
Robbery
,2|Page
Increased export trade might result in an increase in
employment opportunities
An accounts receivable employee monitors delinquent accounts by placing them into three folders--30
days past due, 60 days past due, and 90 days past due. How has the employee organized the
information?
time
One possible downside to choosing overseas suppliers is
increased delivery times
How do ethics relate to risk management?
The best form of risk management is adherence to business ethics
Employers promote employees who have shown that they are reliable, trustworthy, and
competent
Making employment information available to job seekers in many locations at the same time is one way
that computer technology impacts
human resources management
The use of technology in supply chain management often results in
increased efficiency
Who is responsible for information management?
everyone in the organization
What is the type of action that a business is taking when it continuously monitors the laws that affect its
operations for the purpose of minimizing risk
Preventative
Human resources management, operations management, and administrative services are all
employment opportunities within
business management and administration
What is a characteristic of self-confidence?
willing to take positive risks
Paul is responding to an inquiry he received in the mail. His response includes some good news and
some bad news. How should he structure his response in light of the bad news?
Place the good news at the beginning and the bad news in secondary position(s).
,3|Page
Mitchell is writing an email to a company asking for some information that he needs to complete a
research project. What is the most effective way to close the message?
I appreciate your help with this issue.
The local government fined Lenny's Grille because there were 75 more patrons in the facility at one time
than legally permitted. In this situation, the business violated a
maximum capacity code
One way for a person to verify the reliability of an online article's information is by
comparing the other information with other articles about the topic.
What is most likely to be a consequence for a business that neglects its financial information
a business might exceed its budget
As a specific outcome you intend to work toward, a goal is a(n)
target
To develop new products that accommodate changing markets, a business should
implement innovative management practices
A business that looks for ways to turn a risk into a strategic advantage would be considered an
organization that is
risk-seeking
What is a name for a medium of exchange accepted and backed by the government as payment for
goods and services?
Currency
Social media policies are especially important in today's modern world because
negative comments can spread quickly online
To protect yourself against identity theft, you should
avoid providing sensitive information via telephone.
Entrepreneurs who hold themselves to high moral standards from the very beginning
set their businesses up for success
What could be described as a legally binding contract?
Matt agrees to purchase Jeremy's used car for $5,000.
According to a company's most recent statement of cash flows, its cash flow from operations for the
most recent year was $1,375,400. The net cash used by investing was an outlay of $690,000. The net
cash spent on financing was $140,300. What was the company's free cash flow?
, 4|Page
$545,100
Premiere Office Supplies used to make enough revenue through existing customer reorders, but lately,
many customers have begun ordering from YourOffice, a new retailer. Therefore, Premiere Office
Supplies had to change its sales process to increase revenue due to
competition
A business process design should seek to achieve simplicity because complex designs
result in more errors
What question should effective managerial planning answer?
What do we want to do?
What is an accurate way of describing someone with emotional intelligence?
A person who recognizes and manages emotion.
In a detailed document, Rachel explains the possible implications of implementing a cooperative
advertising program for her employer's major customers. In this situation, Rachel developed a
feasibility report
When a business analyst is finished working on a project, s/he should then
evaluate the effectiveness of the project's solutions.
What is true about the Six Sigma quality management framework?
It involves change throughout the entire organization.
When combined, which costs equal all of the expenses incurred by a company.
Overhead and direct costs.
To have effective knowledge-management processes, businesses need their employees to have a(n)
__________ attitude?
transparent
One of the most common reasons why a defendant may choose to settle a legal dispute out of court is
to
avoid the costs of going to trial
If a business wants to send a mailing to customers in specific geographic regions, it should set the
database query to sort its customer information by
state
A company wants to know how to better advertise to specific segments of customers, so it groups its
customer data based on their incomes. This company is using the __________ method of data mining?
