ITIL 4 PRACTICE TEST EXAM 2024 WITH 100% CORRECT ANSWERS

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service performance management and continual improvement Management of provider resources configured to deliver the services - correct answer Which statements represent an activity of service provision as opposed to service consumption? a) Service Relationship Management - correct answer What term represents joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings? a) Service relationship management b) Ser