HCA100 - Interpersonal Communications Questions And Answers 2024

HCA100 - Interpersonal Communications Questions And Answers 2024 Maslow's Hierarchy of Needs - answerLevel 1 = Physiological Needs Level 2 = Safety and Security Level 3 = Relationships, Love and Affection Level 4 = Self Esteem Level 5 = Self Actualization Why do we communicate? - answerSo that our physical needs, identity needs, social needs, practical needs are met. Principles of Communication - answerCommunication is transactional, is intentional/un- intentional, has content, has a relation dimension, is irreversible, is unrepeatable. The 7 Elements of Communication - answerSource, Encoding, Message, Channel/Transmission, Receiver, Decode and Feedback. The 3 Care Provider Values - answerWarmth, Respect, and Empathy. Dyadic Communication - answerAn exchange of information between two people. Ethnocentrism - answerBelief in the superiority of one's nation or ethnic group. Quantitative communication - answerAny interaction between two people. (Dyadic) Qualitative communication - answerAn interaction in which people treat one another as unique individuals regardless of the context in which the interaction occurs or the number of people involved. Misconceptions about communication - answerCommunication does not seek understanding, more is not always better, communicating won't solve all problems, effective communication does not come naturally. Ingroups - answerGroups to which we belong. Outgroups - answerGroups to which we do not belong. Coculture - answerSubgroup of a specific culture. Communication Competence - answerA balance between effective and appropriate communication. Competent communication includes... - answerA repertoire of skills, adaptability, skillful performance, empathy, cognitive complexity and self monitoring. Culturally sensitive communication - answerYou prepare yourself, can recognize fears and differences, can find differences in meaning, there is some rule consciousness. Levels of Communication - answerLevel 1 = Displays visible approval and disinterest Level 2 = Neutral or absent gestures and responses that sound mechanical Level 3 = Clearly shows attention and interest Level 4 = Person is intensely involved and attentive. Clients feel accepted and valued. Empathy - answerThe ability to understand and share the feelings of another. A caring response should... - answerHelp client to feel valued, seen as needing care, feel respected, be non-judgmental, you should adapt to others needs and be available and not fearful Warmth is... - answerCommunicated primarily by using non-verbal behaviors. Relational communication... - answerFocuses on the physical expression and interpretation of messages within close relationships. How can you regulate verbal interactions? - answerChange your tone, drawl, drop your pitch or volume. Kinesics - answerThe study of how people communicate through body movements. Oculesics - answerThe study of how we can use our eyes to communicate. Haptics - answerThe study of touc