WGU - D073 Pre-Assessment Study Guide exam with 100% correct answers(already graded A+)

A manager is asked to initiate activities that will support environmental scanning. Which activity should be used by this manager for this purpose? Reviewing production Monitoring competitors Setting the advertising budget Implementing a new program Monitoring competitors A manager, who is acting as an internal consultant, is asked for a product recommendation. Which activity is this manager performing? Overseeing the work of subordinates Coordinating work with several departments Developing a comprehensive long-range plan Determining appropriate software to be purchased Determining appropriate software to be purchased Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen A manager is responsible for controlling and overseeing a small company. Which management attribute is needed to undertake this set of responsibilities? Risk-taker Changemaker Visionary Resource allocator Resource allocator The chief operating officer (COO) of an organization understands how the various parts of the system are interdependent. The COO also recognizes how the smooth operation of the organization produces value for customers. Which type of leadership skill is being illustrated by this COO? Technical Conceptual Interpersonal Problem-solving Conceptual (Technical - wrong) A professional is widely recognized in an organization as an effective leader based on a track record of effective interaction with all staff members. The professional consistently handles any situation, positive or negative, that may evolve and does so without using systematic rewards or punishments. Which theory of leadership describes this professional's effectiveness as a manager? Trait Behavioral Contingency Transactional Contingency (Behavioral - wrong) A manager is focused on how well employees work together as a unit. Which attribute of leadership is this manager exhibiting? Influencing change Developing relationships Specifying the bottom line Creating strategic direction Developing relationships A manager is requested to help whenever there is a breakdown in a firm's production line. Which primary skills does this manager need to apply when such breakdowns occur? Technical skills Delegation skills Conceptual skills Communication skills Technical skills A chief executive officer (CEO) wants all future decisions to be made by only a few of the senior managers and then passed down to the employees. Which type of organizational structure does this CEO want to put in place? Matrix Network Centralized Decentralized Centralized An organization has developed a new product that it believes will be very popular during the coming holiday season and wants to make sure it sells as many units as possible. Which strategic operations decision should this organization make to meet this goal? Offering the product for a short period of time as a trial Analyzing fixed and variable costs for each unit to be produced Adding a second shift of workers to help meet customer demand Establishing a quality control plan in the existing manufacturing plant Adding a second shift of workers to help meet customer demand A manager is reviewing potential operational strategies to determine whether a new team will attain its long-term goal of improving customer service by 20% in three years. Which operational strategy will provide this information? Measuring the number of product recalls Measuring the number of product returns Measuring the number of new customer service calls Measuring the number of resolved customer service calls Measuring the number of resolved customer service calls (Measuring the number of new customer service calls - wrong) Which short-term goal addresses a strategic operations decision to meet increased customer demand? Increasing production output by hiring more labor Decreasing production costs per unit manufactured Identifying production processes to measure quality Securing third-party contractors to evaluate business Increasing production output by hiring more labor A manager is planning long term to track revenue performance and return on investment for shareholders. Which component of the SMART goals has this manager captured in this goal? Specific Realistic Measurable Time-bound Measurable (Specific - wrong) A manager sets a company-wide goal of completely eliminating the company's dependence on fossil fuels for production within the next two years. Which aspect of SMART goal planning does this represent? Time-bound Realistic Attainable Measurable Time-bound A manager and board members of an organization want to increase website traffic by 20%. Which aspect of SMART goal planning does this represent? Time-bound Specific Realistic Attainable Specific An organization has established a long-term strategic planning goal of increasing revenues over the next five years. Which operational strategy supports measurement of goal achievement? Identifying the expected timeline for achievement of the goal Analyzing revenues over the past ten years to serve as a baseline Communicating the percentage of revenue increase expected each year Discussing the realistic nature of the goal with staff based upon past performance Communicating the percentage of revenue