Business Management and Administration Cluster Exam with Complete Solutions

Shamir and Frieda both own salons in the same town. In a newspaper interview, Shamir presents several untrue and negative facts about Frieda's salon, and her business suffers as a result. Frieda is likely to file a tort action against Shamir for A. negligence. B. appropriation. C. defamation. D. wrongful interference. - ANSWER-Answer is: C. Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating: A. Paraphrasing the message to test her understanding B. Repeating critical information C. Using a verbal acknowledgement response D. Collecting all the information possible - ANSWER-Answer is: C. You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the caller you're happy to hear about his vacation, but you have to take another call. B. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested. - ANSWER-Answer is: A. Alexis and her team are working on a new project proposal to show their boss. She knows that doing the project their way will be costly and time-consuming, but she also knows that the results will be great. She and her team decide to first present the benefits of the project and then draw the conclusion that investing company time and money would be a good idea. Alexis hopes to convince her boss using A. geographical order. B. deductive organization. C. chronological order. D. inductive organization. - ANSWER-Answer is: D. It's appropriate to write a letter of inquiry when A. you're summarizing a business report. B. thanking a potential employer for an interview. C. informing employees of a payroll change. D. requesting more information about a company. - ANSWER-Answer is: D. In a detailed document, Rachel explains the possible implications of implementing a cooperative advertising program for her employer's major customers. In this situation, Rachel developed a A. sales analysis. B. troubleshooting proposal. C. feasibility report. D. request for proposal. - Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating: A. Paraphrasing the message to test her understanding B. Repeating critical information C. Using a verbal acknowledgement response D. Collecting all the information possible