Improving Passenger Flow Management
What is Flow Management in Airport?
Passengers the most stressful part of air travel is the waiting at the airport. Crowded terminals
and longer queues and wait times for check-in, security, customs, baggage claim, and even
taxi queues quickly turn anxious travellers into frustrated passengers.
With global air traffic on the rise—the International Air Traffic Association estimates the
current volume will double by 2035—airports are scrambling to deliver high quality service
and an exceptional experience to ensure travellers choose them instead of a competitor
airport.
Many airports have implemented a Passenger Flow Measurement or Queue Measurement
System (QMS) to track and quantify the number of passengers waiting in line and for how
long. Some airports are even using this data to display estimated wait times and keep
passengers calm. Unfortunately, measurement systems alone aren’t enough to make an
airport efficient and responsive to passenger needs.
Many Airports working on the shortcomings for those who rely solely on measurement
technology and reveals how a Passenger Flow Management approach can help airports
optimise wait times, reduce overhead, maximise revenue, and improve the overall passenger
experience. It also highlights sensor technologies that can be implemented to further
understand passenger volume and activity and improve the passenger experience.
To undertake all the operational and regulatory requirements for air travel, airports have a
highly organized sequence of vertical and lateral passenger flows. Each of the requirements
generally generates a queue since it can process a fixed amount of passengers and since flows
fluctuate during the day. More stringent security requirements and a higher prevalence of
carry on luggage have substantially expanded queues at security checkpoints.
From ground transportation, a passenger undertakes several steps and queues, some of which
can be circumstantial. For instance, a domestic traveller using carry-on luggage and having
What is Flow Management in Airport?
Passengers the most stressful part of air travel is the waiting at the airport. Crowded terminals
and longer queues and wait times for check-in, security, customs, baggage claim, and even
taxi queues quickly turn anxious travellers into frustrated passengers.
With global air traffic on the rise—the International Air Traffic Association estimates the
current volume will double by 2035—airports are scrambling to deliver high quality service
and an exceptional experience to ensure travellers choose them instead of a competitor
airport.
Many airports have implemented a Passenger Flow Measurement or Queue Measurement
System (QMS) to track and quantify the number of passengers waiting in line and for how
long. Some airports are even using this data to display estimated wait times and keep
passengers calm. Unfortunately, measurement systems alone aren’t enough to make an
airport efficient and responsive to passenger needs.
Many Airports working on the shortcomings for those who rely solely on measurement
technology and reveals how a Passenger Flow Management approach can help airports
optimise wait times, reduce overhead, maximise revenue, and improve the overall passenger
experience. It also highlights sensor technologies that can be implemented to further
understand passenger volume and activity and improve the passenger experience.
To undertake all the operational and regulatory requirements for air travel, airports have a
highly organized sequence of vertical and lateral passenger flows. Each of the requirements
generally generates a queue since it can process a fixed amount of passengers and since flows
fluctuate during the day. More stringent security requirements and a higher prevalence of
carry on luggage have substantially expanded queues at security checkpoints.
From ground transportation, a passenger undertakes several steps and queues, some of which
can be circumstantial. For instance, a domestic traveller using carry-on luggage and having
