Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With 100% Correct Answers 2024

Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With 100% Correct Answers 2024 What is the default language in Zendesk - answerThe default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - answerClick 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' What two time formats can you choose from in Zendesk - answer12 hours clock OR 24 hour clock True or False: On Professional and Enterprise your staff and end-users can set their ow time zone in their user profile - answerTrue Which versions of Zendesk offer multiple languages? - answerProfessional and Enterprise offer multiple languages What are Multiple Languages used for? - answerMultiple languages are used to determine the language used in the system messages and email notification that are generated by your business rules. If you have ______ _______ or ____ you can enable languages in your Help Center and set up your knowledge base to deliver content in your supported languages - answerGuide Professional or Enterprise To provide support to multiple languages in Zendesk first you have to ____? - answerSelect the languages you would like to support in your instance. Admin> settings>account> localization tab> Languages > click 'additional languages' > select desired languages and save How can you use languages within triggers? - answerExample: you can create automations or triggers that route tickets through your workflow based on the language setting of the requester.