Practice tests ch.9-14 HM311//IAHSS ADVANCED OFFICER CERTIFICATIONS EXAMS |ACCURATE TESTING VERSIONS |WITH ACTUAL CORRECT QUESTIONS AND VERIFIED DETAILED RATIONALES ANSWERS 2024(NEWEST) ALREADY GRADED A+

When a guest checks out and settles his or her account, the room's status changes from occupied to: a) stayover b) on-change c) due out d) ready for sale - ANSWER-b At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by: a) credit card b) cash c) approved direct billing d) all of the above - ANSWER-d Which of the following is a front office procedure that occurs during the departure stage of the guest cycle? a) checking for mail and messages b) updating the account aging schedule c) posting outstanding charges d) a and c - ANSWER-d All of the following settlement methods transfer a guest's account balance from the guest ledger to the city ledger expect: a) cash payment in full b) credit card payment c) direct billing d) combined settlement methods - ANSWER-a Mr. Vaughn used the express check-out service during his stay at the Boston Marquee Hotel. When he received his credit card bill, the amount charged to his account was greater than the hotel recorded on his express check-out folio. This was probably due to: a) paid-outs b) double billing c) late charges d) accounting errors - ANSWER-