DECA Principles Exam (100% correct and graded A+)

Limited liability is a characteristic of what form of business ownership? A. Sole proprietorship B. Partnership C. Corporation D. Joint proprietorship - Answer-C. Corporation Where are you most likely to read relevant, valid information about federal legislation such as copyright law? A. Online discussion forums B. Government publications C. Search engines D. Political blogs - Answer-B. Government Publications What type of information should employees be able to locate in their company's employee handbook? A. The company's list of current job openings B. The use of company property C. The company's annual report D. The number of vacation days that an employee has taken - Answer-B. Use of company's property The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively: A. Past experiences B. Attention span C. Age differences D. Language skills - Answer-A. past experiencesWhich of the following adds meaning to the words a speaker uses: A. Tone of voice B. Tempo C. Accuracy D. Economy of speech - Answer-A. Tone of voice Shawn is preparing for an interview with a local company. He knows that he should ask relevant questions about the job at the end of the interview. Which of the following will help him prepare these questions: A. Asking his friends what questions they think he should ask B. Relying on the interviewer to generate the questions C. Conducting research about the company prior to the interview D. Finding background information about the interviewer's high school and asking him/her about that to form a personal relationship - Answer-C. If an employee needs to do some research to answer a customer's telephone inquiry, the best action for the employee to take is to obtain the customer's telephone number and then A. put the customer on hold until the research has been completed. B. ask the sales manager to call the customer back. C. send the customer literature about the business and its products. D. follow up with the customer after obtaining the requested information. - Answer-D. What is an important consideration when giving employees verbal directions for completing a task? A. Employees process information differently. B. It is best to present information in reverse order. C. Employees usually ask questions when they are confused. D. It is unnecessary to use demonstrations to support verbal content. - Answer-A. Individuals who are able to defend their ideas objectively usually are able to provide others with A. unrelated statistics.B. emotional information. C. personal opinions. D. logical evidence. - Answer-D. In order to be understood on the telephone, a business's employees should always A. speak rapidly. B. use filler words. C. speak from notes. D. enunciate clearly. - AnswerWhen you state a fact, it's important to A. think before you speak. B. be accurate. C. generalize. D. change your mind. - AnswerBrooke is attending a meeting to discuss an upcoming project that she will be working on. To take effective notes during the meeting, Brooke must A. express opinions. B. answer questions. C. listen carefully. D. develop a briefing. - AnswerWhich of the following is an example of a text-oriented graphic that is often used to illustrate a business process or organizational structure: A. Flowchart B. Pictograph C. Map D. Pie chart - AnswerA business that writes letters to customers to confirm their orders or requests should make sure that the letters contain A. a map of all business locations. B. product ratings and grades. C. exchange rates. D. all the necessary information. - AnswerIt is most appropriate to format a section of a document with a numbered list when you are A. including a testimonial in a promotional piece. B. identifying the sequential steps of a process. C. using charts to summarize information. D. providing a detailed example to clarify a concept. - AnswerWhat is one reason why businesses write informational messages? A. To analyze sales proposals B. To develop research reports C. To explain new policies D. To obtain positive feedback - AnswerWhy do advertising agency account executives often participate in meetings and problem-solving groups?