Front Office Operations Final Exam 2024/2025 updated Questions And Answers 100% correct Verified

Which of the following is the preferred way to handle telephone messages for guests? Timestamp the message slip, place it in the guest's mail and message rack slot, and switch on any inroom message indicators A package offered by The Festive Resort includes the cost of three meals a day in the room charge. The arrangement is called: The American Plan Split folios are most often requested by ____ travelers Business Which of the following is a recommended procedure for handling a guest complaint? Give the guest your undivided attention Tell the guest what can be done, offering choices for resolution (A and B) The potential average single rate would equal the rack rate of single rooms if the hotel: Did not vary its single rate by room type A training tool that states the specific, observable, and measurable steps an employee must take to accomplish a task is called: Job breakdown A hotel is marked by a price and/or rating category-not by name, brand, or property specifics-on a(n) _______ website Opaque Which of the following is a measurable goal for the front office department? Increase the average daily rate in July by $1.00 On a hotel organization chart, solid lines indicate relationships that involve: Direct accountability Unpaid guest account balances result from Skipper