Funeral Directing 1 Final Exam 100% accurate

What percentage of initial contacts to the funeral home are made by telephone? - ANSWER 98% You should always begin the first conversation with the family with the words, "good morning" or "good evening". - ANSWER False During the first call, what information can be omitted until you meet with the family? - ANSWER Driver's License What is the optimal number of telephone rings you should allow before you answer the phone? - ANSWER 2 Why is it important to consider telephone diction/style when you answer the phone? - ANSWER It begins to establish the relationship for the duration of the encounter The movement of the deceased from the place of death to the funeral home is called - ANSWER transfer Which type of vehicle is not generally utilized for the movement of the deceased from the place of death to the funeral home? - ANSWER Pick up truck What is (are) the recommended number of attendants who should attend to a residence death? - ANSWER 2 After the movement of the deceased from a residence to the funeral vehicle, the attendants(s) should all return to the residence to conclude any further transactions. - ANSWER False