Operations and Supply Chain test with 100% correct answers

Operations management is important because: -Managers need to continually find ways to automate processes -It is more important than finance or marketing -It affects the quality of life of workers and consumers -It is a major cost for firms that needs to be minimized It affects the quality of life of workers and consumers Which of the following challenges is most likely to be faced by service operations managers, rather than manufacturing operations managers? -The "total product experience" is more important in services -Customers are more directly involved in service processes, so their perceptions need to be considered -Operations is typically less financially important in service businesses -Pure service operations need to be separated from pure goods-producing operations Customers are more directly involved in service processes, so their perceptions need to be considered Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Operations managers answer questions of what, how, when, where, and who by defining both the _________blank and _________blank aspects of the operations management system. Marketing and delivery Production and accounting Structural and infrastructural Financing and capacity Structural and infrastructural Structural operations management decisions include: -Workforce, production planning, and materials controls. -Materials controls, supply chain, and value definition. -Capacity, facilities, and technology. -Workforce, capacity, and facilities. Workforce, capacity, and facilities. Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years. These types of decisions are considered to be: Assessment aspects of operations management. Structural aspects of operations management. Infrastructural aspects of operations management. Positional aspects of operations management. Structural aspects of operations management. Which of the following statements about operations management processes is NOT true? Operations management processes involve transformation of inputs into valuable outputs. Outputs of operations management processes are always tangible goods. Design of operations processes should reflect what customers want. Inputs to operations management processes can be materials, people, and/or information. Outputs of operations management processes are always tangible goods. Which of the following statements best describes "process thinking"? It is a way to categorize elements of work activities. It is a way to view business as a system of interrelated activities. It is a way to approach work systematically. It is a way to manage thought processes to make better decisions. It is a way to view business as a system of interrelated activities. A supplier of materials used in manufactured goods is a participant in: The product supply chain The tier 2 supply chain The resource/technology supply chain A union The product supply chain Which of the following factors is NOT a major change driver that supply chain managers are concerned about? Regulatory changes Supply chain managers are concerned about all of these changes. Global political changes Technology changes Supply chain managers are concerned about all of these changes. During the "mass production" era, operations management focused primarily on: Production and design. The global supply chain. Internal production. Sales, production, and design. Internal production. Customer service management connects what functional groups? Marketing, logistics management, and sales and distribution. Human resources management, marketing, and finance. Supply management, marketing, and finance. Logistics management, sales and distribution, and product engineering. Marketing, logistics management, and sales and