Pre-Assessment: Operations and Supply Chain Management (PHCO) exam questions fully solved

Team problem-solving Quality function deployment An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Team problem-solving Quality function deployment Employee training Fact-based management Pareto charts A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction.Which of the following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products? Control charts Run charts Flow charts Pareto charts Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Conformance A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics Reliability Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Serviceability Juran Institute's management theory Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? Deming's 14 points for management Juran Institute's management theory Taguchi methods Shewhart cycle Crosby's "Quality Is Free" Taguchi methods Which quality management philosophy focuses on quality during the design of a product to eliminate product quality variations? Six Sigma Deming’s 14 points for management Toyota Production System Crosby’s Quality Is Free Taguchi methods Control charts to measure the time elapsed to completion Run charts to chart output around the 14-day central tendency A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.Which two tools should be used to measure installer performance? Control charts to measure the time elapsed to completion Fishbone diagram to chart the method, material, machine, and manpower Gantt chart to measure how much performance has improved Run charts to chart output around the 14-day central tendency Deming's 14 points The CEO of a service company wants to change the strategy of the company from volume sales to high-quality products. Which philosophy should the CEO implement to emphasize quality over volume? Shewhart's variation reduction Deming's 14 points Ohno and Shingo's kaizen Taguchi's loss function Statistical process control Which quality tool examines patterns, flow, and causes of variation of data points over time? Quality function deployment Cause-and-effect matrix Students t-test Statistical process control A company tries to reduce variation in the quality of products it offers. A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. Which two company practices reflect the guiding principles of Six Sigma? A company tries to reduce variation in the quality of products it offers. A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. A company emphasizes the variety of suppliers because the variety of outputs are determined by the variety of inputs. A company tries to reduce the variety in the kinds of products it offers. DMAIC Which Six Sigma methodology improves workplace efficiency and eliminates waste? DMADV DMAIC The 5S system Regression analysis Histogram A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad."If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? Pareto chart Control chart Scatter plot Histogram Pareto chart A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population.Which tool should be used in this situation? Pareto chart Control chart Scatter plot Histogram 67% A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily. What is the efficiency rate for this company? 30% 40% 60% 67% 450 units/day The original capacity in each process for a computer manufacturer's operations is as follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled per dayDelivery: 450 units processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550 units per day. According to this information, what is the throughput for this computer manufacturer? 550 units/day 500 units/day 450 units/day 200 units/day Match A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each month: January: 20 February: 23 March: 30 April: 60 May: 90 Jun: 120 July: 130 August: 150 September: 100 October: 80 November: 60 December: 30 Which capacity planning strategy should the manager use to achieve this customer demand? Lead Lag Match Adjustment