MB-910: Microsoft Dynamics 365 Fundamentals (CRM) with 100% correct answers

Which of the following responses represents a Microsoft Business Applications customer engagement app? -Dynamics 365 Field Service -Office 365 -Azure Dynamics 365 Field Service -Dynamics 365 Field Service falls in the Microsoft Business Application product line. Which of the following searching or filtering options would be used if you wanted to display a list of Accounts with open orders? -Advanced Filter -Quick Find -Categorized Search Advanced Filter -This answer is correct because the Advanced Filter capabilities provide the ability to filter data using details from multiple Dynamics 365 tables. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Which of the following Dynamics 365 customer engagement apps would most likely to be used by a construction company that needs to manage the construction jobs they're working on and manage the selling and quoting of those jobs to customers? -Microsoft Dynamics 365 Project Operations -Dynamics 365 Sales -Dynamics 365 Customer Service Microsoft Dynamics 365 Project Operations -This answer is correct because Dynamics 365 Project Operations provides project management, resource management, and project selling capabilities to Dynamics 365. Which of the following applications can be integrated with Dynamics 365 to provide document management capabilities that include versioning and collaboration? -Microsoft SharePoint -Microsoft Excel -Microsoft Word Microsoft SharePoint -This answer is correct because SharePoint is a document management application that can be integrated with Dynamics 365. You want to display reports in Dynamics 365 that not only include Dynamics 365 data, but data from other applications as well. The reports should include multiple interactive visualizations. Reports should be easily accessible without needing to leave Dynamics 365. Which of the following applications can be integrated to provide this functionality? -Power BI -Microsoft Sharepoint -Microsoft Word Power BI -This answer is correct because Power BI is a data analytics and reporting applications that allows organizations to create reports that include data from multiple data sources. Once created, these reports can be shared and embedded in Dynamics 365 applications. After speaking with a customer, you want to create and schedule a meeting with them discuss so further options. It's important that the meeting is associated with the customer for future use. Which out of the box lets you create meetings directly from a Dynamics 365 record? -Timeline -Office templates -The Assistant Timeline -This answer is correct because the Timeline not only displays activities associated with Dynamics 365 records in chronological order, but it also provides a simple interface that can be used to create activities such as tasks, phone calls, and meetings. Which of the following Dynamics 365 Marketing features would you use to set up and manage an online trade show your organization is hosting? -Customer Journeys -Event Management -Customer Segments Event Management -This answer is correct because the purpose of the Event Management capabilities on Dynamics 365 Marketing is to handle the creation and management of events. Which of the following applications can be used with Dynamics 365 Marketing to create online surveys and analyze the results? -Power Platform Portals -Customer Insights -Customer Voice Customer Voice - This answer is correct because Dynamics 365 Customer Voice lets you create online surveys and provides analysis options. It's bundled with Dynamics 365 Marketing. You would like to be able to create customer segments based on customer interests and brand affinities. Which of the following applications create customer segments based on this type of information that can be brought into Dynamics 365 Marketing? -Dynamics 365 Sales -Customer Insights -LinkedIn Campaign Manager Customer Insights -This answer is correct because Customer Insights includes the ability to enrich customer data with items like brand affinities and interests. Segments can be created based on this data and those segments can be imported into Dynamics 365 Marketing. What is a Customer Journey? -The building and tracking of a marketing effort -The customer service process -The sales process The building and tracking of a marketing effort - This answer is correct because a customer journey in Dynamics 365 Marketing lets you build tailored marketing efforts and track those efforts as they turn into potential revenue. What are Segments in Dynamics 365 Marketing? -Defined target groups of related contacts -The division of different accounts who reside in a selected city -The sections of customer information as displayed on forms Defined target groups of related contacts -This answer is correct because Segments in Dynamics 365 Marketing are based on the contact table and is targeted based on common attributes. Which of the following are included in lead scoring? -Social media details. -Interaction with a competitor. -Interactions with your organization. Interactions with your organization. - This answer is correct as lead scoring is based on such actions as visiting a company website, submitting a form or attending an event. With LinkedIn Sales Navigator and Dynamics 365, which of the following options describe what you can do? -Engage with customers across different social networks -Track web activity -Connect with prospects Connect with prospects -This answer is correct because LinkedIn let's you build a professional network by connecting with other business people. Dynamics 365 provides tools for selling to prospects. Which of the following embedded intelligence features will suggest emails that might be relevant to the Dynamics 365 Record you're working with? -Auto Capture -Assistant -Relationship Analytics Auto Capture - This is correct because Auto Capture looks for messages sent to or from relevant email addresses and presents them inside Dynamics 365 Sales. Once visible you can determine if they're important should be tracked in the application.