CPI Exam Actual Questions and Answers 100% Solved

CPI Exam Actual Questions and Answers 100% Solved CPI Verbal Escalation Continuum 1. Questioning 2. Refusal-set limits 3. Release (isolate/call aside/allow to vent) 4. Intimidation 5. Tension Reduction Keys to Setting limits 1. REasonable 2. Simple 3. Enforceable Verbal intervention tips (Dos) 1. Set limits / 2. consistent / 3. Calm / 4. allow for silence / 5. Fair / 6. Listen / Monitor Paraverbals Verbal intervention tips (Don'ts) 1. back into corner // 2. dismiss 3. make assumptions / 4. be Insincere/phony Empathetic listenting (5) 1. Undivided attention 2. non-judgemental 3. Allow for silence 4. listen for real message 5. restate / paraphrase Precipitating Factors Internal/external Internal -- causes of behavior external -- little or no control