CPI Certification Test Questions and Answers 100% Solved 4

CPI Certification Test Questions and Answers 100% Solved 4 Behavior Levels 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person non-violent physical crisis intervention Staff Attitudes for Tension Reduction therapeutic rapport decrease in energy regaining of rationality integrated Experience we can set the tone for whether or not the behavior escalates or deescalates non-verbal-proxemics (personal space) area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance safety less threatening communicates respect components of the communication pyramid verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication how we say what we say three components of paraverbal communication tone volume cadence