Study Exam for ASAP PACE Certification (2024)

Study Exam for ASAP PACE Certification (2024) Serial Tasking - CORRECT ANSWER-Completing one task after another in order of priority Convergent thinking - CORRECT ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - CORRECT ANSWER-Focuses on producing a broad variety of ideas Levels of Communication - CORRECT ANSWER-1. Casual 2. Critical 3. Crucial Crucial Communication Components - CORRECT ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - CORRECT ANSWER-Sender > Message > Receiver Main 3 Components of Communication - CORRECT ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - CORRECT ANSWER-10% Tone of Voice (% of meaning) - CORRECT ANSWER-35% Body Language (% of meaning) - CORRECT ANSWER-55% Tone of Voice Elements - CORRECT ANSWER-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - CORRECT ANSWER-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - CORRECT ANSWER-Place, People, Purpose