CHL 447 Questions with 100% Correct Answers | Updated 2024 | Guaranteed A+|47 Pages

CHL Skill Set - ✔ ✔ The skills required to accomplish a specific task or function. Span of Control - ✔ ✔ The number of employees one person can effectively supervise decreases as the complexity of their job duties increases Unity of command - ✔ ✔ An organizing principle that suggests each employee should only have one supervisor. input - ✔ ✔ A CS leader must be able to solicit _______ from the CS team Biomedical Engineering - ✔ ✔ The work in Sterile Storage area does NOT include _______. Culture - ✔ ✔ The beliefs, values, and norms shared by department personnel that are considered valid, and are passed onto new employees in the department. Zero -tolerance Policy - ✔ ✔ A policy that permits no amount of leniency regarding harassing behavior. Discr imination - ✔ ✔ Unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin, disability, age, and in some states and communities, sexual orientation. Mission Statement - ✔ ✔ Successful team leaders and their tea ms develop goals based on their facilities _______. C-Suite - ✔ ✔ Those in the highest healthcare administrative levels, also called Executive Team. Usually has "chief" in the title. Chief Nursing Officer (CNO) - ✔ ✔ This position leads patient care services, and oversees the nursing staff including Registered nurses (RNs) and Licensed Nursing Assistants (LNAs) Chief Nursing Officer (CNO) - ✔ ✔ This leader is responsible for the polic ies and practices used to manage direct patient care CNO - ✔ ✔ Chief Nursing Officer CPCP - ✔ ✔ Chief of Patient Care Practice COS - ✔ ✔ Chief of Surgery CMO - ✔ ✔ Chief Medical Officer CCU - ✔ ✔ This nursing unit is reserved for patients with intensi ve nursing needs that require skilled nursing or constant care and supervision. CCU - ✔ ✔ Critical Care Unit ICU - ✔ ✔ Intensive Care Unit ITU - ✔ ✔ Intensive Therapy Unit Educational Systems - ✔ ✔ Useful sources of data to generate information that sp ecifies actual departmental performance do not include _____ Dashboard - ✔ ✔ A collection of statistical data about a CS department's key performance indicators that indicate the extent to which goals are being attained KPI - ✔ ✔ Key Performance Indicato r Key Performance Indicator - ✔ ✔ A measurable assessment factor such as item accuracy, case carts per technician, and sterilization accuracy CSR - ✔ ✔ Customer Satisfaction Ratio PII - ✔ ✔ Performance Improvement Indicator PPI - ✔ ✔ Performance and Productivity Indicator Daily - ✔ ✔ CS leaders should receive information ______ about back -orders, patient census, OR and ancillary department procedure schedules Organizational Chart - ✔ ✔ A graphic usually presented as a flow outline that identifies position titles and relationships in an organization Benchmark - ✔ ✔ A standard used to compare and improve a department's own products or services by measuring them against specified standards Best Practices - ✔ ✔ Activities or p rocedures that are successful in one situation, and may be successful in a similar situation in another department or organization Policy - ✔ ✔ A predetermined course of action that identifies a key activity, and provides a general strategy; a written sta tement of intent Compliance - ✔ ✔ The act of following identified regulations and standards Delegation - ✔ ✔ The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do Stakeholder - ✔ ✔ A person or department with a vested interest in the successful outcome of a product or service EMTALA - ✔ ✔ Emergency Medical Treatment and Active Labor Act EMTALA - ✔ ✔ A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay Personal Performance -based interview - ✔ ✔ A strategy that uses open -ended questions during applicant selection, performance appraisal, and other interviews to generate information that sugges ts inteviewee reactions to specific situations Position Control - ✔ ✔ The process that imposes restrictions on filling vacant positions to manage the costs associated with them Zero -Based Budget - ✔ ✔ An approach to budget preparation that requires planners to explain all expenses, and provide justification for each line item funded with resources allocated accordingly Procedure - ✔ ✔ A written outline or list of steps needed to perform a specific task or function Current hourly wages - ✔ ✔ Staffing requirements are not affected by _______