CHL 94 Exam Review Questions And Answers

Change Management - ️️The process of applying knowledge, tools and resources to deal with change. Including defining and implementing strategies, systems, procedures, communication, and technologies to navigate changes in external or internal conditions. Cross-functional teams - ️️A group of employees from different departments in an organization that work together to resolve problems. Electronic Data Interchange (EDI) - ️️The automated exchange of data and documents in a standardized format. A common use is the exchange of routine business transactions between computers in a standard format using standard communication protocols. E.g. An electronic order placed by a facility's purchasing department to a vendor. Quality Circle - ️️A skilled team of employees that meets regularly to identify quality issues, use specific techniques for analyzing and resolving problems, and make improvement recommendations. Quality Control (QC) - ️️A statistical sampling method that measures production quality Quality Improvement (QI) - ️️The process of measuring the current output of a process and then modifying it to enhance outcomes, increase productivity and/or decrease costs. Situational Leadership - ️️A management style that recognized there's no one best way to lead and that different situations and people require alternative leadership approaches. Six Sigma - ️️A quality process that focuses on developing and delivering near-perfect products and services.