TESTBANK For Essentials of Organizational Behaviour Third Canadian Edition

TEST BANK Umair Shah University of Waterloo Essentials of Organizational Behaviour Third Canadian Edition Stephen P. Robbins San Diego State University Timothy A. Judge University of Notre Dame Katherine E. Breward University of Winnipeg ISBN 978-0-13-7317813 Copyright © 2023 Pearson Canada Inc., Toronto, Ontario. All rights reserved. This work is protected by Canadian copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the Internet) will destroy the integrity of the work and is not permitted. The copyright holder grants permission to instructors who have adopted Essentials of Organizational Behaviour by Robbins/Judge/Breward, to post this material online only if the use of the website is restricted by access codes to students in the instructor’s class that is using the textbook and provided the reproduced material bears this copyright notice. Copyright © 2023 Pearson Canada Inc. Contents Chapter 1 What Is Organizational Behaviour? 1-1 Chapter 2 Organizational Culture 2-1 Chapter 3 Diversity in Organizations 3-1 Chapter 4 Attitudes, Emotions, Moods, and Stress Management 4-1 Chapter 5 Personality and Values 5-1 Chapter 6 Perception and Individual Decision Making 6-1 Chapter 7 Motivation 7-1 Chapter 8 Foundations of Group Behaviour 8-1 Chapter 9 Understanding Work Teams 9-1 Chapter 10 Communication 10-1 Chapter 11 Leadership 11-1 Chapter 12 Power and Politics 12-1 Chapter 13 Conflict and Negotiation 13-1 Chapter 14 Organizational Change 14-1 1 Copyright © 2023 Pearson Canada Inc. Essentials of Organizational Behaviour, Third Canadian Edition (Robbins) Chapter 01: What Is Organizational Behaviour? Multiple Choice Questions 1. Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Difficulty: 1 QuestionID: 01-1-01 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important Miscellaneous: Type—MC Answer: C) technical 2. Which of the following is a reason why business schools have begun to include classes on organizational behaviour? A) to increase manager effectiveness in organizations B) to help human resource departments layoff employees C) to undermine organizations' consulting needs D) to challenge workers E) to reduce organizations' profits Difficulty: 3 QuestionID: 01-1-02 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: A) to increase manager effectiveness in organizations 3. There is a connection between companies which have ________ and the incorporation of organizational behaviour principles. A) high turnover rates B) specialized technical processes C) superior employee performance D) long-lasting CEOs E) all of the above 2 Copyright © 2023 Pearson Canada Inc. Difficulty: 1 QuestionID: 01-1-03 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: C) superior employee performance 4. ________ is the study of the impact that individuals, groups, and structures have on behaviour within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behaviour Difficulty: 1 QuestionID: 01-1-04 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) Organizational behaviour 5. What are the three primary determinants of behaviour in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure Difficulty: 2 QuestionID: 01-1-05 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) individuals, groups, and structure 6. Which of the following is not a topic or concern related to OB? A) turnover B) leader behaviour C) productivity 3 Copyright © 2023 Pearson Canada Inc. D) management E) family behaviour Difficulty: 1 QuestionID: 01-1-06 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: E) family behaviour 7. Which of the following is not a core topic of organizational behaviour? A) motivation B) attitude development C) conflict D) resource allocation E) work design Difficulty: 2 QuestionID: 01-1-07 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.1 Define organizational behaviour and discuss why the interpersonal skills learned through its study are important. Miscellaneous: Type—MC Answer: D) resource allocation 8. Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behaviour often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behaviour is unpredictable, hence there is no accurate way to analyze it Difficulty: 1 QuestionID: 01-1-08 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: D) the casual or common sense approach to reading others can often lead to erroneous predictions 9. In order to predict human behaviour, it is best to supplement your intuitive opinions with information derived in what fashion? 4 Copyright © 2023 Pearson Canada Inc. A) common sense B) direct observation C) systematic study D) speculation E) organizational theory Difficulty: 1 QuestionID: 01-1-09 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: C) systematic study 10. Which of the following explains the usefulness of the systematic approach to the study of organizational behaviour? A) Human behaviour does not vary a great deal between individuals and situations. B) Human behaviour is not random. C) Human behaviour is not consistent. D) Human behaviour is rarely predictable. E) Human behaviour is often not sensible. Difficulty: 2 QuestionID: 01-1-10 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.2 Assess the importance of using a scientific approach to OB. Miscellaneous: Type—MC Answer: B) Human behaviour is not random. 11. Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover among volunteer workers at a nonprofit organization Difficulty: 2 QuestionID: 01-1-11 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: C) a decrease in sales due to growing foreign competition 12. Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence 5 Copyright © 2023 Pearson Canada Inc. all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based Difficulty: 1 QuestionID: 01-1-12 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) systematic 13. Which of the following terms means looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence? A) organizational behaviour B) scientific study C) evidence-based management D) big data E) social science Difficulty: 2 QuestionID: 01-1-13 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) scientific study 14. Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioural studies C) subjective assessments D) preconceived notions E) scientific study Difficulty: 2 QuestionID: 01-1-14 Skill: Application Notes: AACSB—Analytical Thinking 6 Copyright © 2023 Pearson Canada Inc. Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: E) scientific study 15. Basing managerial decisions on the best available scientific support is called ________. A) intuition B) organizational process C) organizational behaviour D) evidence-based management E) conceptual management Difficulty: 1 QuestionID: 01-1-15 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) evidence-based management 16. Which of the following argues that managers should search for the best available knowledge and apply the relevant information when answering a managerial question? A) scientific study B) systems approach C) conceptual management D) evidence-based management E) contingency theory Difficulty: 2 QuestionID: 01-1-16 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: D) evidence-based management 17. "Big data" has been recently applied to making effective decisions and ________. A) managing human resources B) creation of surveys C) decreasing online sales D) marketing campaigns E) none of the above Difficulty: 1 QuestionID: 01-1-17 Skill: Concept Notes: AACSB—Analytical Thinking 7 Copyright © 2023 Pearson Canada Inc. Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) managing human resources 18. Which of the following involves the extensive use of statistical compilation and analysis for making effective decisions and managing human resources? A) "big data" B) evidence-based management C) social science D) political science E) neuroscience Difficulty: 2 QuestionID: 01-1-18 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) "big data" 19. Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology Difficulty: 3 QuestionID: 01-1-19 Skill: Application Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: A) psychology 20. Which behavioural science discipline is most focused on understanding individual behaviour? A) sociology B) social psychology C) psychology D) anthropology E) organizational behaviour Difficulty: 1 8 Copyright © 2023 Pearson Canada Inc. QuestionID: 01-1-20 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: C) psychology 21. Psychology's major contributions to the field of organizational behaviour have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups Difficulty: 3 QuestionID: 01-1-21 Skill: Concept Notes: AACSB—Analytical Thinking Objective: 1.3 Identify the major behavioural science disciplines that contribute to OB. Miscellaneous: Type—MC Answer: B) the level of the individual