Service Consultant ASE test prep with verified solutions

Service Consultant ASE test prep with verified solutions An automotive repair business makes it money mainly by: - Answer ️️ -Selling the labor of a trained technician to the customer Whose job is it to work directly with the customer and technicians to arrange for diagnosis, repair, and service? - Answer ️️ -The service consultant To "Service " means to perform________ on an automobile. - Answer ️️ -Maintenance, Repairs, a diagnosis A profit business that services automobiles is a called an: - Answer ️️ -Automobile Service Facility An automobile Service facility that repairs and maintains one system such as transmission or brakes called an? - Answer ️️ -System-specific service facility Which structure has stockholder? - Answer ️️ -A corporation A________ permits an owner to use nationally recognized name and receive some assistance, such as training, advertising, and consulting for start-up operations - Answer ️️ -Franchise A service facility that is one of several facilities owned by a corporation is called a: - Answer ️️ -Chain service facility The test classifies a dealership service department as a type of: - Answer ️️ -Specialty service facility The _______ does not service customer vehicles but rather the vehicles own by the company. - Answer ️️ -Fleet service facility A service facility must have enough customers flowing in and out to make a: - Answer ️️ - Profit What organization incorporates the tasks and duties of service consultants into a list of the major skills and knowledge expected of the position? - Answer ️️ -The Automotive Service Excellence Who ultimately determines the job tasks of the service consultant? - Answer ️️ -The owner or Manager What form is extremely useful when tracking the automobiles being processed through a facility, especially on busy days when there is a large number of automobiles being checked in and picked up? - Answer ️️ -Customer Automobile Inventory Sheet Customer service can be enhanced by: - Answer ️️ -A clean and organized facility, the willingness of all employees to help customers Which of these can have the greatest impact on a customers decision to do business with you? - Answer ️️ -The level of trust they feel _______ must be able to enter a facility with minimal effort and confusion - Answer ️️ - Customer The teams mission is to: - Answer ️️ -Work together to ensure customers are treated as important people and then satisfy them with the service and treatment desired. Work together to ensure the efficiency of the facility A typical team has: - Answer ️️ -A service consultant, Technicians and a parts specialist At a service facility with a lead technician, the work is assigned to technicians by: - Answer ️️ - The service consultant When technicians are paid by the job, it is called? - Answer ️️ -The flat-rate system Technician A says that a flat-rate objective is the number of flat-rate hours a technician hopes to earn by the end of the week. Technician B says that he sets his own flat-rate objectives and management does not have any input. Who is right? - Answer ️️ -A only Which is not needed to determine applicability of a vehicle's contract? - Answer ️️ -Production date A customer will receive a letter or notification from the manufacture for which of these services? - Answer ️️ -A vehicle recall Which of the following DOES NOT describe a purpose of a technical service bulletin? - Answer ️️ -A TSB is a document mailed to customers to let them know about a problem with their vehicle. There are four types of automobile warranties that service facilities and their service consultants should be able to recognize and administer. Which of the following is NOT? - Answer ️️ - Collision repair warranties A service consultant A says a new automobile manufacture warranty contract is almost always used by owners who buy the vehicle secondhand(used). Service consultant B says the warranty coverage period pertains to a predetermined time frame and predetermined mileage as provided in the warranty contract. Who is right? - Answer ️️ -B o