PN2 Exam 1 {UPDATED} – Rasmussen College | Professional Nursing II

Culture - A pattern of shared attitudes, beliefs, and values shared within a group QI - Systematic processes to improve care and decrease risk Races - Biological markers and social classification of groups Stereotyping - Incorrectly applying characteristics to groups Attitude - Positive mindset to help nurses reach patient care expectations Barrier - Factor that blocks or impedes communication NPSG - Short name for universal expectations to support and enhance safety in all aspects of patient care Communication - Verbal or non verbal interaction between two or more people Diversity - Variety of different cultural or ethnic backrounds Ethnicity - Shared foundation or ancestry of a group who share values and beliefs SBAR - Communication between health care providers regarding patient status Cultural competence - Care that meets social, cultural and language needs. Nursing issues related to cultural competence - Language barriers, assuming how someone wants to be cared for. Productive confrontation - Communication technique while being respectful, tactful and non threatening facilitates one to move forward in self examination and growth. Attributes - Active listening, flexibility, trust, respect, openness,honest sender-message-receiver -learned skill Negative attributes- - Defensiveness, power struggles, conflict avoidance, lack of trust, suppression of emotions, dishonesty, negativity, denial, hidden agendas, desire to "win".