 Chapter 12: Effective Communication and Team Building Zerwekh 9th E

hich action shows the cyclical phase of forming? a. A group dissolving b. Individuals coming together with a common bond c. Developing mutual goals d. A group completing tasks together - ANS: B Forming is the beginning development of a group with well-defined reasons and common directions. In the storming phase, the nurse begins to act out the roles they normally portrays in the presence of peers. Norming occurs during the development of mutual goals and guidelines that help to redefine the nurse's behavioral roles in the group. During the performing phase, everyone knows one another, is able to work together, and trusts one another. PTS: 1 DIF: Cognitive Level: Application REF: p. 269 OBJ: Identify different types of groups and group process. TOP: Group process MSC: NCLEX®: Not applicable 1. Which of the following actions can the nurse take to communicate with the supervisor? (Select all that apply.) a. Keep the supervisor informed. b. Focus on problem solving. c. Use "you" statements. d. Calm down before speaking. e. Choose words wisely. - ANS: A, B, D, E To communicate openly and effectively with the nursing supervisor, the nurse should keep the supervisor informed, focus on problem solving, use "I" statements, calm down before speaking, and choose words wisely. PTS: 1 DIF: Cognitive Level: Application REF: pp. 257-258 OBJ: Describe the basic components of communication. TOP: Communication in the workplace MSC: NCLEX®: Safe and effective care environment 2. A nurse manager is delegating a task to another nurse. Which of the following action(s) would help the manager effectively communication with the nurse? (Select all that apply.) a. Get the full attention of the nurse. b. Ask the nurse to repeat back what he or she heard. c. Give directions to the nurse as the nurse is walking away. d. Give clear, simple instructions. e. Give instructions while multitasking. - ANS: A, B, D The nurse manager should first get the full attention of the nurse before the nurse manager begins to communicate with the nurse. The nurse manager should give clea