WGU D072 Fundamentals for Success in Business – Questions and Answers!

Ability - ANSWER--Possession of the means or skill to do something. Active Listening - ANSWER--Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Communication Style: Aggressive - ANSWER--Often loud and hostile - Claim basic rights in ways that violate the well-being of others -Commanding, dominant, superior attitudes Communication Style: Assertive - ANSWER--Productive communication style used by those who express their ideas while attentively listening to others - Pronounces basic rights without violating the rights of others - States wants, needs, desires, and feelings using objective, direct comments Attraction - ANSWER--Mechanism by which employees align and are drawn to orgs that match individual, culture, preferences, working style Attraction-Selection-Attrition (ASA) Framework - ANSWER-A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition - ANSWER-The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style (Telling) - ANSWER-Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective Communication - ANSWER-Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - ANSWER-Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan Channel - ANSWER--The means by which a message is communicated -Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call Code of Ethics - ANSWER-Guide that publicly sets out an organization's key values and ethical obligations Coercive Power - ANSWER--A power base that is dependent on fear of the negative results from failing to comply -The ability of a manager to punish or take something aware for noncompliance Communication - ANSWER-Sharing understanding and meaning via oral, nonverbal, and written forms Communication Style - ANSWER-Dominant way in which an individual interacts and exchanges information with others Competing Values Framework (CVF) model - ANSWER--Framework for assessing organizational culture and organizational dynamics Consideration - ANSWER-The relationship oriented behaviors of a leader Corporate Culture - ANSWER--The attitudes, values, and standards of behavior that distinguishes one organization from another