KOSSA Practice Items – Q’s And A’s (Guaranteed Pass!)
Because of automobile trouble, you are going to be five minutes late for
work. To notify your employer of your tardiness, you should: Correct
Ans - Answer: Follow your company's tardiness notification policy.
At your workplace, you have been assigned to lead a presentation on a new
company policy. You are unfamiliar with the computer software program
your boss asked you to use the presentation. How should you best handle
the situation? Correct Ans - Answer: Locate resources about the
program and research how to use it.
A workplace's policies and procedures are used to: Correct Ans -
Answer: Establish a clear set of guidelines for employees to follow.
A healthy team environment will include all of the following EXCEPT:
Correct Ans - Answer: Identical opinions on all issues.
Which of the following is an example of SMART goal setting? Correct
Ans - Answer: Have a minimum 3.0 GPA this school year.
Hanna has an interview at the local bank for a teller position. What would
be the most appropriate attire for her to wear for this interview?
Correct Ans - Answer: Three piece business suit.
A customer is very confrontational to you as you are attempting to check
them out at the cash register. The best way to handle the situation is to:
Correct Ans - Answer: Attempt to calm the customer down and contact
your manager.
Your coworker makes a comment about a blouse you are wearing. The
comment makes you very uncomfortable. This is an example of:
Correct Ans - Answer: Harassment
Hannah's coworker is extremely rude and disruptive as she attempts to
complete paperwork needed by the end of the day. Hannah has mentioned
the situation to her boss numerous times, but nothing seems to have been
done. Her next step should be... Correct Ans - Answer: Speak to her
coworker and continue doing her job.
, Diversity in the workplace is important for all of the following reasons
EXCEPT: Correct Ans - Answer: Ensuring stereotypes.
Jon has been an employee at his workplace for 25 years. He is accustomed
to way that they have always done things. Jon's boss has required all works
use social media for advertising. Jon is strongly against the idea and refuses
to use social media. How should he best handle this situation? Correct
Ans - Answer: Attend professional development on social media.
All of the following are examples of gender bias in the workplace EXCEPT:
Correct Ans - Answer: Hiring a male because he is qualified for the
position.
Javier requires accommodations due to wheelchair confinement. What
should his place of employment provide to ensure equal opportunities for
Javier? Correct Ans - Answer: Ramp to enter building.
Many of Sean's teammates are upset when he stops pulling his weight at
work. What is an appropriate conflict resolution skill his coworkers should
use to confront him about the situation? Correct Ans - Answer:
Directly speaking to Sean about the issue.
Lonnie has recently been promoted at work. One of her new duties is to
evaluate several employees' performance weekly, giving constructive
criticism. Which of the following statements is an example of constructive
criticism? Correct Ans - Answer: "I appreciated the way you
handled that, but have you thought about trying a different approach?"
Pauline is a new employee at work and must complete an internship during
her first year. She is required to document several pieces of evidence of her
work during the internship process. Pauline did not receive training on
how to complete the documentation. What should she do? Correct Ans
- Answer: Research local trainings and resources on the specific
internship process.
You are seeking new employment. The job application you are completing
states to "use black or blue ink only." You are only brought a pencil with you
to complete the application. When you asked to borrow a pen the secretary
Because of automobile trouble, you are going to be five minutes late for
work. To notify your employer of your tardiness, you should: Correct
Ans - Answer: Follow your company's tardiness notification policy.
At your workplace, you have been assigned to lead a presentation on a new
company policy. You are unfamiliar with the computer software program
your boss asked you to use the presentation. How should you best handle
the situation? Correct Ans - Answer: Locate resources about the
program and research how to use it.
A workplace's policies and procedures are used to: Correct Ans -
Answer: Establish a clear set of guidelines for employees to follow.
A healthy team environment will include all of the following EXCEPT:
Correct Ans - Answer: Identical opinions on all issues.
Which of the following is an example of SMART goal setting? Correct
Ans - Answer: Have a minimum 3.0 GPA this school year.
Hanna has an interview at the local bank for a teller position. What would
be the most appropriate attire for her to wear for this interview?
Correct Ans - Answer: Three piece business suit.
A customer is very confrontational to you as you are attempting to check
them out at the cash register. The best way to handle the situation is to:
Correct Ans - Answer: Attempt to calm the customer down and contact
your manager.
Your coworker makes a comment about a blouse you are wearing. The
comment makes you very uncomfortable. This is an example of:
Correct Ans - Answer: Harassment
Hannah's coworker is extremely rude and disruptive as she attempts to
complete paperwork needed by the end of the day. Hannah has mentioned
the situation to her boss numerous times, but nothing seems to have been
done. Her next step should be... Correct Ans - Answer: Speak to her
coworker and continue doing her job.
, Diversity in the workplace is important for all of the following reasons
EXCEPT: Correct Ans - Answer: Ensuring stereotypes.
Jon has been an employee at his workplace for 25 years. He is accustomed
to way that they have always done things. Jon's boss has required all works
use social media for advertising. Jon is strongly against the idea and refuses
to use social media. How should he best handle this situation? Correct
Ans - Answer: Attend professional development on social media.
All of the following are examples of gender bias in the workplace EXCEPT:
Correct Ans - Answer: Hiring a male because he is qualified for the
position.
Javier requires accommodations due to wheelchair confinement. What
should his place of employment provide to ensure equal opportunities for
Javier? Correct Ans - Answer: Ramp to enter building.
Many of Sean's teammates are upset when he stops pulling his weight at
work. What is an appropriate conflict resolution skill his coworkers should
use to confront him about the situation? Correct Ans - Answer:
Directly speaking to Sean about the issue.
Lonnie has recently been promoted at work. One of her new duties is to
evaluate several employees' performance weekly, giving constructive
criticism. Which of the following statements is an example of constructive
criticism? Correct Ans - Answer: "I appreciated the way you
handled that, but have you thought about trying a different approach?"
Pauline is a new employee at work and must complete an internship during
her first year. She is required to document several pieces of evidence of her
work during the internship process. Pauline did not receive training on
how to complete the documentation. What should she do? Correct Ans
- Answer: Research local trainings and resources on the specific
internship process.
You are seeking new employment. The job application you are completing
states to "use black or blue ink only." You are only brought a pencil with you
to complete the application. When you asked to borrow a pen the secretary
