PGA Level 1 Facility Management Questions With Correct Answers Latest Updated 2024 (GRADED)

PGA Level 1 Facility Management Questions With Correct Answers Latest Updated 2024 (GRADED) The process for developing a business plan starts before you established the goals you would like to achieve for the shop's coming year, - ANSWER - True Staff should be involved in effective business planning to create a sense of ownership. - ANSWER - True, Majors stakeholders and staff. Assessing the current state of business is the most significant advantage of strategic business planning. - ANSWER - False. Most significant advantage is it provides a long term vision. Who should provide direction for creating the business plan at a golf operation? - ANSWER - The people in charge. Pros, board members, and GM. Key stakeholders. What are the five phases of the PGA Business planning model? - ANSWER - Define the business Assess the current state of the business. Develop business goals, objectives, and related strategics. Prepare financial forecasts and budgets. Monitor performance According to the business planning model, a business plan should build on and refine the operational plan. - ANSWER - False What is the usual business destination for long range planning. - ANSWER - Usually a long term is 3-5 years. A part of this long-range plan is annual operating budget and cash flow statement. Proactive planning is one of the anticipated outcomes of strategic business planning. - ANSWER - True What is the most significant benefit of strategic business planning. - ANSWER - It provides a long term vision and destination and does not just focus on the current state of the business. Clarification of job responsibilities is one of the added values provided by the strategic planning process. - ANSWER - False Business goals are typically developed in the Defining the business phase of the business planning process. - ANSWER - False. Those are developed in the develop business goals. Typically a written set of course values is developed in the defining the business phase of the business planning process. - ANSWER - True. As well as mission statement, vision statement and others. Helping establish a starting point for goals, objectives, and related strategies is an appropriate use of the SWOT. - ANSWER - True Financial forecasts should be based on historical data and new assumptions. - ANSWER - False. Financial forecast should be based on historical data and new assumptions. 1. You are in the process of completing a business plan for the golf shop. Initial forecasts of sales, expenses, and profit have been made. Past data has been analyzed and important inside and outside factors have been identified. What is the next step to be taken towards completing the plan? - ANSWER - Monitor performance. 1. A golf professional is purchasing a golf course. The business plan he presented to his banker included his history of successfully operating similar facilities, budget projections for the first five years under his management, and objectives and strategies for reaching his goals. The banker rejected his loan application because of missing information. What important element is missing from the business plan? - ANSWER - He is missing a mission statement. What time frame would be the least effective for monitoring the progress and performance of a business plan? - ANSWER - The time frame that would be most effective is daily monitoring. The least productive would be every month or yearly. The skills of a golf professional include knowing rounds, membership, golf cars, tournaments, and merchandise generate revenue for a facility. - ANSWER - False. This question is about knowledge not skills. A personal development summary details interests, strengths, weakness, and future personal development step.s - ANSWER - True What must every professional understand about evaluation? - ANSWER - It is a continuous process, and it is crucial to career advancements. How might a golf professional discover interests? - ANSWER - Time. It takes time to discover what your interests are first hand experiences and connecting with people in the industry are two good ways to find interests. Basically, don't be afraid to try new things. What is part of the Explore stage in the Career Planning process? - ANSWER - Part of the explore stage overlaps with the evaluation stage. As people start to learn more about themselves, they envision careers that match their interests, knowledge, skills, and values. It is best to narrow ones focus to a specific job when exploring career options. - ANSWER - False. It's best to explore career options. You may find you like something you didn't think you would. Explain the difference between a core industry segment and an enabled industry segment. - ANSWER - Core industries produce goods and services used to play the game and operate facilities. Enable industries produce other economic activities that the game of golf enables like tourism and residential construction. PGA.org/Job provides information on industry positions, networking, resumes writing, and interviewing. - ANSWER - True What is the difference between a career ladder and a career lattice. - ANSWER - a. Career ladder characterizes a linear or directly upward career progression. b. Career lattice depicts a combination of sideways and upwards career movements. A career lattice characterizes an upward career progression. - ANSWER - False. It does characterize an upward progression, but also a sideways progression. Why is it important to develop a personal vision statement? - ANSWER - It shows directions and intention. Increase merchandise sales in the golf shop. Is and example of a SMART goal. - ANSWER - False. Not specific or time oriented. What is provided in the Strategies to Succeed sections of the Career Fitness Manual - ANSWER - It provides a helpful starting point for developing point. What is provided in the Strategies to Succeed section of the Career Fitness Manual - ANSWER - It pro dies a helpful starting point for developing goals. Core skills are those that are useful in many golf industries positions - ANSWER - False. Employers want to see these skills but "are not specific to the golf industry" How can you utilize the Work Experience Portfolio to write a resume? - ANSWER - using action statement "power-statements" What part of the resume concisely describes a summary of skills and qualifications gained from work experience as a golf professional. - ANSWER - Power Statements. Responsible, involved, and helped are effective action words to create a power statement. - ANSWER - False What are ways to connect with other professionals who have industry's experience to gather information about the industry. - ANSWER - Networking A resume should begin with listing education first and then work experience. - ANSWER - False. Work experience than education. Concepts of the PGA Customer Relations Model - ANSWER - Customer acquisition costs often exceed customer retention costs. - ANSWER - True As customer requirements are met, they become customer expectations. - ANSWER - False. If you switch it so their expectations become requirements over time. What is the primary product of the golf business according to the Customer Relations A Module - ANSWER - The PGA Exeprince What is the best way to foster customer loyalty? - ANSWER - Moment of Truth. When a customer realizes how they are supposed to be treated at a golf facility. What single variable has research shown to be most closely associated with long term financial performance? - ANSWER - Organizational Service Climate. The single most closely associated with long term profitability was "relative perceived product quality" A moment of truth occurs when an employee evaluates the service they are going to provide. - ANSWER - False. A customer not employee. Moment of truth occur each time facility employees come into contact with customers. - ANSWER - True. A moment of truth for the customer not employee. An interactive "moment of truth" opportunity occurs when a customers bag has been incorrectly tagged at the bag drop. - ANSWER - False According to the Customer Relations A module, what must accompany good interpersonal skills to achieve high quality relations with your members and customers? - ANSWER - Properly documented procedures. An upset customer is concerned about the lack of action to speed up play. He seeks out the golf professional to express his displeasure. What needs to be in place for the golf professional to resolve the situation. - ANSWER - Procedures and interpersonal skills. A clear policy on how to handle customers who arrive late for a tee time is an example of a procedure to be followed in a routine situation. - ANSWER - False. This is a challenging situation. The Head Professional is explaining the club's "no starting from the 10th tee" policy to a foursome that has attempted to do so. He explains the reasoning for the policy and politely extends an invitation to place them as the next group off #1 tee. This scenario illustrates the concept of the dual perspective of customer relations interactions. - ANSWER - True. It is good interpersonal skills, and procedures in place. The task relationship connection concept allows that a foundation for successful future relations can be built by attending to the customer relationship without the presence of a task focus. - ANSWER - False. Always be task a relationship focused. Aside from relationships, what do all customer interactions involve? - ANSWER - The task. Time is a factor affecting the value of any resource. - ANSWER - True Expectations are a key requirement for good customer relations. - ANSWER - True Running out of scorecards indicates a breakdown of what key requirement for good customer relations? - ANSWER - Resources. What is defined as the means available to support staff in completing a task? - ANSWER - Resources. Detailed polices and procedures lie at the heart of which one of the three elements necessary to support the delivery of superior customer service. - ANSWER - Systems A breakdown in what key customer relations requirement would most likely account for the following situation.