Bahama Bucks level 2 test

If your working a 3 person shift with a drive thru and front order point, what roles would you assign to each person? - Shaver, order taker, smoothie/runner 5 things that guarantee speed as a shaver - 1. sharp blade 2. Multiple snows at a time 3. Keep extra block 4. Keep ice shaving 5. 1-2 scoops of snow for base You come into a shift and are told that one of the shavers are not working. What is the first thing you should do to try and fix it? How should you do it? - Replace the blade, take off the old one and put on a new blade You are the shift leader on a closing shift. Name 4 things you should check before you leave. - Doors, alarms, safe and lights A guest is trying to steal a display bottle what should you do? - Confront them then let them take it Explain how and when you defrost the ice block maker - When ice starts to form on the bottom lave it open to dry You feel like you are due for a raise. What should you do? - Tell the manager and then ask to level up What are two signs that the juice bag-in-box need to be changed? How would you change it? - Color change, see if the bag is empty, take the nosebleeds and hook it to a new one 5 things you can do to offer great jest services - 1. Greetings 2. Be respectful 3. Guest service 4. Have fun 5. Know your stuff While you are working you notice another crew member giving away free product. What should you do? - Confront the employee in a private area and then inform the manager When we close at night to we leave the cash drawers open or closed? Why? - Open so when people who look in see there's no money in the drawers Describe how to make and serve the perfect Island Smoothie - Use clean blender, put in ingredients, blend, pour, whip and cherry, lid, quarter wrapped straw and wipe down the cup You and a seasoned crew member are scheduled for a shift on Friday night. You get a call earlier on in the week from a special someone you've been eyeing that is asking you on a date. Describe the process you should take to get that shift covered. - Ask someone if they can take it and then inform the manager A crew member cuts their hand while on shift and needs stitches. What is your immediate response? Where should you send the employee? What should you do after the employee is take care of? - If you cant stop the bleeding then take them to rapid med. Inform the manager of the situation Name 3 things you know are health code violations - 1. Hair down 2. Not washing hands 3. Not wearing gloves while making snow cones BONUS: if you were the manger for one day, what 3 things would you like to change in order to improve the shop. - 1. Wear leggings