CCBMA Basic Exam (Communications & Patient Relations. Medical Law and Ethics Scope of Practice)

When two people communicate, both persons will alternate roles as sender and receiver as they seek responses and clarifications. - TRUE Shaking your head in a negative way can jeopardize your communication with the patient . - TRUE A medical assistant may need to enter a patient's personal space to deliver care to a patient . - TRUE Explanation do not help ease patient anxiety about what will happen - false The use of touch can be therapeutic for some patient - TRUE being touch by a stranger can be a uncomfortable or even a negative experience. - TRUE Many patients perceive touch in a medical setting ss a prelude to something unpleasant , such a injection. - TRUE You do not need to give your full attention to the patient to actively listen - FALSE