Mgmt 314 Exam 1 Questions with 100% Correct Solutions

An employee you are managing has not been performing well lately. During a conversation, she states " I don't know whats going on. I suppose I lack the confidence that ill go a good job, so I am afraid to try." What aspect of expectancy theory best captures you employees's problem? - Expectancy Theory Key Expectancy Theory Variables - Expectancy: Will my effort lead to high performance? (effort performance relationship) Instrumentality: What work outcomes will be received as a result of the performance? (performance reward relationship) Valence: Do I find the outcomes desirable? (reward personal goal relationship) Expectancy Theory Timeline - Individual effort Individual performance Organizational reward Personal goal You manage a group of fundraising callers, tasing money to research cancer. To increase their motivation, you connect them with a beneficiary of their efforts ( a cancer survivor). Which aspect of job characteristics theory does your intervention impact the most? - Significance Job Characteristic Model - Designing jobs to max motivation. Five core job dimensions are skill variety, task identify, task significance, autonomy, and feedback. Five Core Job Dimensions - Skill variety: requirements for different task in the job Task identify: completion of a whole piece of work Task significance: the jobs impact on others Autonomy: level of discretion in decision making Feedback: amount of direct and clear info on performance Job Design - the way the elements in a job are organized impact motivation, satisfaction and performance Job??? - The statement of what job holders do, why they do it and how they do it Which of the following forecasting methods relies on the experience and insight of people in the organization to predict a firms future employees needs? - Judgemental Forecasting Judgemental Forecasting - SMEs estimate company's future labor needs A retail store forecasts a greater need for salespeople during thanksgiving. This is an example of seasonal forecast. - True Seasonal Forecast - Many business demands are seasonal and predictable Why make jobs as motivating as possible? - This places less pressure on many specific areas of HRM: Performance Management and Retention Primary job of manager Motivation is the combined effects on behavior of three choices - Direction: the choice to expend effort Intensity: the choice of the level of effort to expend Persistence: the choice to persist at that level Job Characteristics Model Four primary outcomes - High intrinsic work motivation High quality work performance High job satisfaction Low absenteeism & turnover Job characteristics Model Diagram - Job characteristics: Skill variety Task identity Task significance Autonomy Feedback Psychological states: Meaningfulness of work Responsibility for outcomes Knowledge of results Primary outcomes: Intrinsic motivation Job performance Job satisfaction Turnover and absenteeism Job Enlargement (horizontal expansion) - Redesign of a job to include additional activities (not just switching as in job rotation)