911 Dispatch Questions and Answers 100% Pass

911 Dispatch Questions and Answers 100% Pass How many public safety 911 professionals are there in the USA? 250,000 The eariler methods of Emergency Communications included All the above I what year was the fire emergency firebox invented 1839 In the 1930's several ambulance corps began operation and were assisted by many stages of military medicine. What was unique about the volunteers that operated the ambulance corp at the time. They provided no real medical care What city in 1838 organized the first city police department Boston The first national emergency number was 999 that originated out of what country. Great Britain The first 911 call made in Hlleyville, Alabama occurred in what year? 1968 Enhanced 911 allows for what information to be made available automatically to the dispatcher if made on a landline? Name of the caller and address The primary responsibility of the call receiver station is? To answer the phone The duties of a System Specialist include the following Specific training in computer systems Capable of using mapping and geofiles Operates the radio and telephones The duties of a Center Manger / Director Include the following Handles Budgets Test used in the hiring process of 911 telecommunicator include the following Polygraph, drug and psychological tests CAD stands for ? Computer Aided Dispatch An example of an ethical situation would be? A dispatcher reports a co-worker to a supervisor for reporting to work under the influence of alcohol The best way to control a person with an attitude or who is angry or belligerent is with ? Empathy Examples of calls received by a dispatcher include the following Callers reporting bad news Callers who are under the influence Callers who are mentally ill The three steps required to assess a call are Securing information for the caller recording the information and passing the information to a dispatcher or field unit All the of the following are examples of underrating a call except Understanding the caller All of the following are reasons a call taker does not gather enough information from a caller Call Receiver is in a hurry Call receiver does not have a cue in on key phrases Inexperienced Who Generally handles questions asked by the media regarding a situation Supervisor Which of the following questions cannot be released to the media Names and address of Juveniles involved in incidents What are the 2 different types of call transferring techniques Blind transfer and announcing the call Recommending a caller to another department agency or service that would assist with their need is called ? Call referral In the EMS System what does the term ALS stand for Advanced Life Support In the Law Enforcement Services section what term describes an event or incident that is over but the bad guys just left and may apprehended if the police work quickly. Just occurred calls In the fire service section what term describes a mobile unit that responds to the scene of a fire Apparatus What legal term is the standard term that is used as a test in civil liability claims Tort What legal term is a court order requiring the defendant did not take the care that a reasonable prudent person would have taken under the same circumstances negligence What is a legal term is a court order requiring a person to appear at a particular time and place to present testimony and or evidence is a legal matter. subpoena What is a term refers to a person acting under the supervision or care of another and the supervisor or caregiver also being found responsible vicarious liability The four operating requirements outlined by a federal communication commission are Professionalism radio safety scope of duty and private use All dispatch centers are secure false Using LEADS system for personal use is an ethical practice false Records maintained by the dispatcher are to be kept confidential and not distributed to the public true Dispatchers are trained to offer assistance during a medical emergency situation until first responders arrive true Call takers to have advantages of reading and or using body language to determine the seriousness of the call false When taking multiple calls about on incident is is never safe to assume you have all the information about the situation for previous callers. true Callers are required to provide their information when reporting an incident to the dispatcher false If the dispatcher to assist a caller it is appropriate for them to attempt to find the right place to refer the caller. true Sequencing is when a call taker asks certain questions in a particular order on all calls true Sequencing does not assure priority information is gathered first False If assistance is needed at a scene a dispatcher can request mutual aid from surrounding areas True The use profanity on the radio is an acceptable practice as a dispatcher False What type of calls requires an immediate response in most cases in progress BLS stand for basic life support In most agencies when an officer needs help it is classified as a highest priority Information that is considered should not be released to the media confidential The person or organization charged with doing something wrong that caused harm is known as a defendant What is the term used when a witness-lies while testifying under oath? prejury The acronym MCI stands for mass casualty incident The person or organization in a civil lawsuit who is making the complaint is known as the plaintiff} ) Pick the word that represents the letter in the phonetic alphabet A ADAM ) Pick the word that represents the letter in the phonetic alphabet b bOY ) Pick the word that represents the letter in the phonetic alphabet c Charles ) Pick the word that represents the letter in the phonetic alphabet d David ) Pick the word that represents the letter in the phonetic alphabet e edward ) Pick the word that represents the letter in the phonetic alphabet F Frank ) Pick the word that represents the letter in the phonetic alphabet G George ) Pick the word that represents the letter in the phonetic alphabet I Ida ) Pick the word that represents the letter in the phonetic alphabet J John ) Pick the word that represents the letter in the phonetic alphabet K King ) Pick the word that represents the letter in the phonetic alphabet H Henry ) Pick the word that represents the letter in the phonetic alphabet L Lincoln ) Pick the word that represents the letter in the phonetic alphabet M Mary ) Pick the word that represents the letter in the phonetic alphabet N Nora ) Pick the word that represents the letter in the phonetic alphabet X X ray ) Pick the word that represents the letter in the phonetic alphabet Y Young ) Pick the word that represents the letter in the phonetic alphabet Z Zebra What are the 6 W Where Why When Weapons Who What Pick the word that represents the letter in the phonetic alphabet T TOM Pick the word that represents the letter in the phonetic alphabet p PAUL Pick the word that represents the letter in the phonetic alphabet W WILLIAM Pick the word that represents the letter in the phonetic alphabet O OCEAN Pick the word that represents the letter in the phonetic alphabet V VICTOR