Scripter - Genesys Cloud Exam 2023-
2024 Questions and Answers (Graded A)
Identify Built in Variable name from below options? - ANSWER-Answer: https://help.mypurecloud.com/articles/built-in-script-variables/ [ex. Agent Name, Call duration, Queue name]
Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A Import them into Org B to share across organizations.
How to add present and previous month current bill so that it can be displayed together as a one if both of them are stored in STRING data type separately? - ANSWER-
convert each to number and add using dynamic number data type
Using ____action we can pass flow data to screen pop from call flow? - ANSWER-Set screen pop
Select the correct sequence from below list to create contact list addition manually? - ANSWER-Navigate to Scripts -> click Create button -> Enter name -> under Select A Template click Blank Script -> On the toolbar click the Script menu -> click Script Properties -> right side, expand Outbound -> turn On -> click Contact List -> Select the required contact list to add -> From the toolbar add Contact List Form component -> save and publish the script
Select correct sequence from below list to create component template? - ANSWER-
Navigate to Scripts -> select a script -> select the component or container -> On right pane click on Create Component button -> type name/description in Name/Description field -> click Create button
Select correct sequence from below list to create script template? - ANSWER-Navigate to Scripts -> select a script -> On toolbar click Script menu -> click Script Properties -> select Create Template From Script -> type name/description in Name/Description field -> click Create Template button
What is unsaved changes load time option? - ANSWER-6 minutes
Script Error - ANSWER-Validation T or F Unsaved script restore - ANSWER-True
T or F
Callback once scheduled can be done before maximum of 30 days - ANSWER-True
In preview mode, how is customer name written for an outbound call? - ANSWER-
[ customer name ] - single square bracket
In script editor, how is customer name written? {{ .customername}} - ANSWER-Hello {{Outbound.First Name}},
How many default script template is present? - ANSWER-4 [default callback, default inbound, default outbound, Blank]
Data type "Hello World"? - ANSWER-Ans: Char
Number, Boolean, string, char
How may type of variable available in script? - ANSWER-3 [built-in variable, custom variable, dynamic variable]
How many days call back can be schedule in advance? - ANSWER-Answer: Up to 30 days
If/Else Exp custom action what options are present in right side as compared to left side? - ANSWER-Interpolated Text, Expression, Variable
If we exchanging or passing data that is unrelated to the call from one application to another what built in variable, we will use? - ANSWER-{{UUI.UUIData}}
Which component we will use to quickly format set of text and image? - ANSWER-Mark Down Component
Can we share component template across organization? - ANSWER-Yes
Can we share Script template across organization? - ANSWER-No
What variable use to pass data to secure flow? - ANSWER-Flow.InvocationData
Where can an agent add updates about current call before transferring the call to next agent? - ANSWER-Notes Section
We cannot delete a page once published True/False? - ANSWER-False
2024 Questions and Answers (Graded A)
Identify Built in Variable name from below options? - ANSWER-Answer: https://help.mypurecloud.com/articles/built-in-script-variables/ [ex. Agent Name, Call duration, Queue name]
Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A Import them into Org B to share across organizations.
How to add present and previous month current bill so that it can be displayed together as a one if both of them are stored in STRING data type separately? - ANSWER-
convert each to number and add using dynamic number data type
Using ____action we can pass flow data to screen pop from call flow? - ANSWER-Set screen pop
Select the correct sequence from below list to create contact list addition manually? - ANSWER-Navigate to Scripts -> click Create button -> Enter name -> under Select A Template click Blank Script -> On the toolbar click the Script menu -> click Script Properties -> right side, expand Outbound -> turn On -> click Contact List -> Select the required contact list to add -> From the toolbar add Contact List Form component -> save and publish the script
Select correct sequence from below list to create component template? - ANSWER-
Navigate to Scripts -> select a script -> select the component or container -> On right pane click on Create Component button -> type name/description in Name/Description field -> click Create button
Select correct sequence from below list to create script template? - ANSWER-Navigate to Scripts -> select a script -> On toolbar click Script menu -> click Script Properties -> select Create Template From Script -> type name/description in Name/Description field -> click Create Template button
What is unsaved changes load time option? - ANSWER-6 minutes
Script Error - ANSWER-Validation T or F Unsaved script restore - ANSWER-True
T or F
Callback once scheduled can be done before maximum of 30 days - ANSWER-True
In preview mode, how is customer name written for an outbound call? - ANSWER-
[ customer name ] - single square bracket
In script editor, how is customer name written? {{ .customername}} - ANSWER-Hello {{Outbound.First Name}},
How many default script template is present? - ANSWER-4 [default callback, default inbound, default outbound, Blank]
Data type "Hello World"? - ANSWER-Ans: Char
Number, Boolean, string, char
How may type of variable available in script? - ANSWER-3 [built-in variable, custom variable, dynamic variable]
How many days call back can be schedule in advance? - ANSWER-Answer: Up to 30 days
If/Else Exp custom action what options are present in right side as compared to left side? - ANSWER-Interpolated Text, Expression, Variable
If we exchanging or passing data that is unrelated to the call from one application to another what built in variable, we will use? - ANSWER-{{UUI.UUIData}}
Which component we will use to quickly format set of text and image? - ANSWER-Mark Down Component
Can we share component template across organization? - ANSWER-Yes
Can we share Script template across organization? - ANSWER-No
What variable use to pass data to secure flow? - ANSWER-Flow.InvocationData
Where can an agent add updates about current call before transferring the call to next agent? - ANSWER-Notes Section
We cannot delete a page once published True/False? - ANSWER-False
