PGA PGM 3.0 Level 2 Golf

PGA PGM 3.0 Level 2 Golf the vision Core Values and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that concludes concrete goals and strategies for meeting them. True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. False What department is considered the core unit of most facilities? The Golf operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? providing high-quality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) False From a functional perspective, a vendor is what kind of resource? Financial resource, they can extend credit and work out arrangements that are quite valuable for a Golf Operation What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? Involving and Supporting What must exist for a facility to have a positive culture? Communication and openness to change What would a typical organizational chart of a golf operation show? Basic responsibilities and the relationships between an operation's functional areas. In what way is time related to other resources? It must be reasonably accounted for and allocated appropriately, and is tied to every other resource. What is the most likely determinant of the complexity of a facility's organization chart? The size of the facility, the number of services offered to customers , and the type of facility and its mission. What are examples of financial resources?