,Name: Class: Date:
Chap 01_BCOM10
Indicate whether the statement is true or false.
1. In an ideal communication situation, one party would be able to encode his or her message in such a way that it
would be open to interpretation for the receiving party.
a. True
b. False
2. Organizational communication is the movement of information within a company structure.
a. True
b. False
3. Only the most formal organizations can function in the absence of an informal communication system.
a. True
b. False
4. A limitation of language translation is that some words in one language do not always have an equivalent meaning
in other languages.
a. True
b. False
5. The more asynchronous our interaction, the more similar it is to face-to-face interactions.
a. True
b. False
6. One of the weaknesses of teams is that they prevent companies from drawing on the skills and imagination of a
whole workforce.
a. True
b. False
7. Learning about other cultures and developing sensitivity will help maximize ethnocentric reactions when dealing
with other cultures.
a. True
b. False
8. In career activities, the only form of communication used is verbal communication.
a. True
b. False
9. Grouping employees into a team structure guarantees that employees will automatically function as a team.
a. True
b. False
10. The inaccuracy of the grapevine has more to do with the message output than with the input.
a. True
b. False
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,Name: Class: Date:
Chap 01_BCOM10
11. Context can influence the content, the quality, and the effectiveness of a communication event.
a. True
b. False
12. The study of body language is known as chronemics.
a. True
b. False
13. Informing and persuading are common purposes of communication in the workplace.
a. True
b. False
14. Like cultural intelligence, cultural competence is a developmental process that evolves over an extended period.
a. True
b. False
15. Communication is the process of exchanging and interpreting information and meaning between or among
individuals through a system of symbols, signs, and behavior.
a. True
b. False
16. According to the transactional process model of communication, in face-to-face communication situations, parties
to the encounter fail to interpret each other's nonverbal signals.
a. True
b. False
17. In successful team environments, shared leadership, which involves more direct and effective communication
between management and its internal customers, is common.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
18. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
c. It passes a message through a linear channel.
d. It has a single, consistent source.
19. Identify a true statement about face-to-face communication.
a. Face-to-face team members typically communicate at the same time in different places.
b. There is a high potential for deception in face-to-face communication.
c. There is a high degree of anonymity in face-to-face communication.
d. Face-to-face team members have access to a wide range of nonverbal cues.
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, Name: Class: Date:
Chap 01_BCOM10
20. A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational
systems, or computing services within an organization.
a. telegraph
b. intranet
c. intercom
d. transponder
21. In ideal situations, the goal of communication is to:
a. reach mutual understanding.
b. better prospects of self-advancement.
c. provide valuable feedback.
d. commend others.
22. In an organizational setting, a _____ is a small number of people with complementary skills who work together
for a common purpose.
a. faction
b. clique
c. band
d. team
23. Which of the following is a difference between the formal communication network and the informal
communication network?
a. The formal communication network is dictated by the cultural environment of an organization, whereas the
informal communication network is dictated by the technical environment of an organization.
b. The formal communication network has no single, consistent source, whereas the informal communication
network has a single, consistent source.
c. The formal communication network has a reputation for being speedy but inaccurate, whereas the
informal communication network is always accurate.
d. The formal communication network can be depicted graphically by the organizational chart, whereas the
informal communication network cannot be depicted accurately by any graphic means.
24. Chantelle, the manager of the claims department in an insurance company, explains her team about the new
claim form that the company will be using from next month. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. lateral communication
25. _____ describes interactions between organizational units on the same hierarchical level.
a. Peripheral communication
b. Vertical communication
c. Horizontal communication
d. External communication
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Chap 01_BCOM10
Indicate whether the statement is true or false.
1. In an ideal communication situation, one party would be able to encode his or her message in such a way that it
would be open to interpretation for the receiving party.
a. True
b. False
2. Organizational communication is the movement of information within a company structure.
a. True
b. False
3. Only the most formal organizations can function in the absence of an informal communication system.
a. True
b. False
4. A limitation of language translation is that some words in one language do not always have an equivalent meaning
in other languages.
a. True
b. False
5. The more asynchronous our interaction, the more similar it is to face-to-face interactions.
a. True
b. False
6. One of the weaknesses of teams is that they prevent companies from drawing on the skills and imagination of a
whole workforce.
a. True
b. False
7. Learning about other cultures and developing sensitivity will help maximize ethnocentric reactions when dealing
with other cultures.
a. True
b. False
8. In career activities, the only form of communication used is verbal communication.
a. True
b. False
9. Grouping employees into a team structure guarantees that employees will automatically function as a team.
a. True
b. False
10. The inaccuracy of the grapevine has more to do with the message output than with the input.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chap 01_BCOM10
11. Context can influence the content, the quality, and the effectiveness of a communication event.
a. True
b. False
12. The study of body language is known as chronemics.
a. True
b. False
13. Informing and persuading are common purposes of communication in the workplace.
a. True
b. False
14. Like cultural intelligence, cultural competence is a developmental process that evolves over an extended period.
a. True
b. False
15. Communication is the process of exchanging and interpreting information and meaning between or among
individuals through a system of symbols, signs, and behavior.
a. True
b. False
16. According to the transactional process model of communication, in face-to-face communication situations, parties
to the encounter fail to interpret each other's nonverbal signals.
a. True
b. False
17. In successful team environments, shared leadership, which involves more direct and effective communication
between management and its internal customers, is common.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
18. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
c. It passes a message through a linear channel.
d. It has a single, consistent source.
19. Identify a true statement about face-to-face communication.
a. Face-to-face team members typically communicate at the same time in different places.
b. There is a high potential for deception in face-to-face communication.
c. There is a high degree of anonymity in face-to-face communication.
d. Face-to-face team members have access to a wide range of nonverbal cues.
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name: Class: Date:
Chap 01_BCOM10
20. A(n) _____ is a computer network that uses Internet Protocol technology to share information, operational
systems, or computing services within an organization.
a. telegraph
b. intranet
c. intercom
d. transponder
21. In ideal situations, the goal of communication is to:
a. reach mutual understanding.
b. better prospects of self-advancement.
c. provide valuable feedback.
d. commend others.
22. In an organizational setting, a _____ is a small number of people with complementary skills who work together
for a common purpose.
a. faction
b. clique
c. band
d. team
23. Which of the following is a difference between the formal communication network and the informal
communication network?
a. The formal communication network is dictated by the cultural environment of an organization, whereas the
informal communication network is dictated by the technical environment of an organization.
b. The formal communication network has no single, consistent source, whereas the informal communication
network has a single, consistent source.
c. The formal communication network has a reputation for being speedy but inaccurate, whereas the
informal communication network is always accurate.
d. The formal communication network can be depicted graphically by the organizational chart, whereas the
informal communication network cannot be depicted accurately by any graphic means.
24. Chantelle, the manager of the claims department in an insurance company, explains her team about the new
claim form that the company will be using from next month. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. lateral communication
25. _____ describes interactions between organizational units on the same hierarchical level.
a. Peripheral communication
b. Vertical communication
c. Horizontal communication
d. External communication
Copyright Cengage Learning. Powered by Cognero. Page 3
