CPOA chapter 1 questions with correct answers

When a patient first walks into the office for an appointment, the paraoptometric should CORRECT ANSWER-acknowledge the patient with a courteous greeting WHICH OF THE FOLLOWING WOULD BE CONSIDERED APPROPRIATE BEHAVIOR IN FRONT OF A PATIENT? CORRECT ANSWER-USING SOFT TONES WHILE SPEAKING TO OTHER STAFF which of the following would NOT be considered an appropriate telephone technique? CORRECT ANSWER-letting the phone ring several times to give the impression that the office is bussy If a phone call is for a staff member who is busy with a patient, the paraoptometric should CORRECT ANSWER-ask to take a message If a patient calls requesting information that will take a few minutes to locate, the Paraoptometric should CORRECT ANSWER-ask the patient if he or she would like to hold or ask to call the patient back a phone message should include all the following EXCEPT CORRECT ANSWER-length of the call a caller who insists on a price estimate over the phone should be CORRECT ANSWER-told that the prices are just estimates the AOA set of principles that include the statement. "To keep the visual welfare of the patient uppermost at all times" is called CORRECT ANSWER-code of Ethics