Customer Service Test 1 Questions And Answers Already Graded A

Customer Service Test 1 Questions And Answers Already Graded A in a service environment, products are seldom created to satisfy customer needs or wants False which two of the following factors have contributed to globalization 1. easier access to transportation 2. advancement in mobil technology quality standards like ISO 9000 were established to maintain quality in which area of business customer service which two of the following are examples of customer-foucased organization 1. bob tracks delivery schedules and works with his team to prevent any potential delays 2. jane creates a process to minimize missing items in customer shipments ------- customers are those people who come from within the company such as co-workers and supervisors Internal organization ------ is made up of subcomponents and is what the customer experiences in an organization culture which countries are part of north american free trade agreement mexico, canada, united states which of these businesses represents a cottage industry? george maintains bee hives at his home and sells his honey at local farmer markets which of these examples illustrates an internal customer relationship marsha works in high school office and provides daily attendance reports to the principal ------ refers to the employees of an organization human resource a learning organizations relies on ---- as a way attain competitive advantage knowledge which two of the following are characteristics of the united states labor force 1. older 2. more racially divers according to the US bureau of labour statistics, which two of these job categories are expected to see the fastest growth rate over the next few years 1. personal care 2. social service Cynthia works as a managing editor for Dolph Inc., an educational publishing house located in the US. Cynthia is using outsourcing if she assigns the task of creating academic supplements for the books published by dolph inc. to ziggler Inc., firm in canada --- is the term used in a situation when empty positions are left unfilled after someone leave an organization downsizing leading economists day that the economy of today affects jobs in three ways. what are those three ways? 1. overall quantity of jobs created 2. distribution of jobs among industries, occupations, geographic areas 3. quality of jobs as measures by wages and job security Ronald owns a carpet cleaning company. the bureau of labor statistics would clarify his business as a part of the ---- service sector