IAHSS Advanced Officer Certification Exam (2023/ 2024) Questions and Verified Answers| 100% Correct

IAHSS Advanced Officer Certification Exam (2023/ 2024) Questions and Verified Answers| 100% Correct Q: when evaluating environment as it pertains to workplace violence and an officer's responsibility, officers should know the following Answer: what's in place, who's not in compliance and what's not working Q: which of the following is not a symptom of risk for workplace violence Answer: an average employee who is generally very dependable Q: encourage employees to request a security escort to parking facilities to Answer: promote personal Safety and Security awareness Q: according to William Webster, director of the FBI, informants Answer: are the single most important tool in law enforcement Q: where should creating employee awareness and involvement in security efforts begin Answer: orientation Q: all potential responders to an alarm activation must receive training on Answer: the management of violence and aggressive behavior in critical response Q: when is the most Ideal Time to Begin parent education on the Infant security plan Answer: prenatal classes Q: the national Center for missing and exploited children has published which of the following Answer: a booklet to assist in developing and abduction prevention and response plan for hospitals Q: Which of the following is easier and more cost efficient for an institution? Answer: Building in security systems during the building design. Q: Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. Answer: Excellent Q: Process improvement in customer service can be measured how? Answer: Surveys, Monitoring Performance, Benchmarking, and Service Standards. Q: ___________ can be an excellent way to measure customer service and improve performance. Answer: Feedback Q: What are elements in improving customer service? Answer: Identify Customers, Attitude, Communication and Training. Q: Communication is ______________. Answer: 93% body language and 7% words. Q: The major source of premise liability in healthcare is from _________ . Answer: Slips and falls. Q: Property owners have a _________________ duty to maintain the property in a __________________ condition.