C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of IT 2023/2024

C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of ITdependent on - correct answer Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - correct answer Who developed ITIL? Strategy - correct answer Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - correct answer A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Customer - correct answer Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. Enabling Service - correct answer A service that is needed in order to deliver a core service. Enhancing Service - correct answer A service that is added to a core service to make it more attractive to the customer. Function - correct answer A team or group of people and the other resources or tools that are used to carry out a process or process activities. IT Service - correct answer A service provided by an IT service provider. An IT service consists of a combination of information technology, people, and processes. Outcome - correct answer The result of carrying out an activity, following a process, delivering an IT service, and so on. The term is used to refer to intended results, as well as to actual results. Process - correct answer A process is a structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. Service - correct answer Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve, without the ownership of specific costs and risks. Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. value - correct answer Complete the sentence by filling in the missing word: ITIL is a framework of common best practices that provide ___________ for customers. Best Practices - correct answer Complete the sentence by filling in the missing word: Service management provides a standardized approach that ensures ___________ for IT delivery. Service Strategy - correct answer "How do we truly create value for our customers?" is a question answered by which lifecycle stage? Service Strategy - correct answer "How can we make a case for strategic investment?" is a question answered by which lifecycle stage? Service Strategy - correct answer "How do we resolve conflicting demands for resource?" is a question answered by which lifecycle stage? Service Strategy - correct answer "What services should we be offering and to whom?" is a question answered by which lifecycle stage? Fit for purpose - correct answer Utility is defined as what? Fit for use - correct answer Warranty is defined as what? Availability, capacity, security, and continuity - correct answer Warranty requires assurance of which areas? True - correct answer True or false: A service asset is defined as any resource or capability of a service provider. Assets - correct answer Any resource or capability. Attribute - correct answer Information held about a configuration item, such as serial number, make, model, and so on. Capabilities - correct answer The ability of an organization, person, process, application, IT service, or other configuration items to carry out an activity. Capabilities are intangible assets of an organization. Governance - correct answer Ensures that policies and strategy are actually implemented and that required processes are correctly followed. IT Service Management (ITSM) - correct answer The implementation and management of quality IT services that meet the needs of the business. Patterns of Business Activity (PBA) - correct answer A workload profile of one or more business activities. Patterns of business activity are used to help the IT service provider understand and plan for different levels of business activity. Resources - correct answer A generic term that includes IT infrastructure, people, money, or anything else that might help to deliver an IT service. They are often considered to be assets of an organization. Risk Management - correct answer The approach adopted to identify, document, analyze, and mitigate against the likelihood of potential impact to a project or service. Risk Register - correct answer A centralized record of the risks that need to be managed.