WGU C846 Business of IT - Applications. questions n answers

WGU C846 Business of IT - Applications.Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service to meet a particular need. Warranty - correct answer An assurance that a product or service meets agreed-upon requirements. Customer - correct answer The person who defines service requirements and takes responsibility for the outcome of service consumption. User - correct answer Someone who uses the provided services. Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services. Sponsor - correct answer The person authorizing the budget for the consumed service. Describe Key Concepts (Two questions on Exam) - correct answer -- Cost - correct answer The amount of money spent on a specific activity or resource. Value - correct answer The perceived benefits, usefulness, and importance of something. Usually measured by how much the customer is willing to pay for the service. Organization - correct answer A person or group with its internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its objectives. Outcome - correct answer A result as perceived by a stakeholder—that is enabled by one or more outputs. Output - correct answer A tangible or intangible deliverable of an activity. Risk - correct answer A possible event that could cause harm or loss, or make the achievement of objectives more difficult. Describe Concepts of Services (One question on Exam) - correct answer Service Offering - correct answer A formal description of one or more services designed to address the needs of its target consumer, and include goods, access to resources, and service actions. Service Relationship Management - correct answer Joint activities that the service provider and service consumer both engage in to ensure continued value co-creation, according to agreed-upon and available service offerings. Service Provision - correct answer Activites an organization engages in to provide services, such as possibly supplying goods, fulfillment of agreed-upon service actions, and ensuring user access to these resources. Service Consumption - correct answer Management of consumer resources necessary to use the service Describe the Nature, use and interaction of the Guiding Principles (One question on Exam) - correct answer -- ITIL Guiding Principles' Key Message - correct answer A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals strategies type of work or management structure. A guiding principle is universal and enduring.