WGU C846 - Business of IT Applications fully solved graded A+ 2023

WGU C846 - Business of IT Applications Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL Framework - correct answer A source of good practice in service management ITIL Guiding Principles - correct answer Help to guide organizational decisions and actions and ensure a shared understanding and unified approach to ITSM throughout the organization ITIL Practices - correct answer Enhance the flexibility of the service value chain by supporting multiple chain activities SVS (Service Value System) - correct answer Describes how the components and activities of an organization interact to create value through IT-enabled services ITIL Service Value Chain - correct answer A flexible model for the creation, delivery, and continual improvement of services Cost - correct answer The amount of money spent on a specific activity or resource Organization - correct answer A person or group with its internal functions, and with its own set of responsibilities, authorities, and relationships necessary to achieve its objectives Outcome - correct answer A result as perceived by a stakeholder - that is enabled by one or more outputs Output - correct answer A tangible or intangible deliverable of an activity Risk - correct answer A possible event that could cause harm or loss, or make the achievement of objectives more difficult Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers - without their having to manage cost and risk Service Consumer - correct answer A generic role an organization takes on when it receives services Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the forms of services Service Offering - correct answer A formal description of one or more services designed to address the needs of its target consumer, and include goods, access to resources, and service actions Sponsor - correct answer The person authorizing the budget for the consumed service Utility - correct answer A functionality offered by a product or service to meet a particular need Value - correct answer The perceived benefits, usefulness, and importance of something Warranty - correct answer An assurance that a product or service meets agreed-upon requirements Cloud Computing - correct answer A storage-based system for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction Information and Technology Dimension - correct answer Applies to both the practice of service management, as well as the services being managed