D072 Fundamentals for Success in Business | 111 Questions and Answers(A+ Solution guide)

Ability - Possession of the means or skill to do something Active listening - Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressive communicaton - Forceful communication style often carried out in a loud and hostile manner Assertive communicator - Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) - A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition - The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style - Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communication - Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan,Channel - Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call