Exam (elaborations)
AES/Foundations Health Science 1 Final Exam Questions With Correct Answers
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when a customer is dissatisfied and healthcare professionals take responsive action to "recover" the customer - Answer What is service recovery stereotype: A generalized belief about a group of people; generalization: the tendency, once a response has been conditioned, for stimuli similar to the conditioned stimulus to elicit similar responses - Answer What is a sterotype and what is a generalization A social division based on national origin, religion, language, and often race. - Answer describe what ethnicity is feelings that lead to certain behaviors - Answer What is bias
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- Uploaded on
- October 27, 2023
- Number of pages
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- Written in
- 2023/2024
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aesfoundations health science 1 final exam questi
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when a customer is dissatisfied and healthcare pro
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stereotype a generalized belief about a group of
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