CMQ/OE Exam Terms

A-B-C Analysis Correct Answer-A systematic collection and analysis of the behavior observed of an individual or a work group for the purpose of determining the cause of specific behaviors. Acceptable Quality Limit (AQL) Correct Answer-The quality level that is the worst tolerable process average when a continuing series of lots is submitted for acceptance sampling. Acceptance Sampling Correct Answer-Inspection of a sample from a lot to decide whether to accept or not accept that lot. There are two types: attributes sampling and variables sampling. In attributes sampling, the presence or absence of a characteristic is noted in each of the units inspected. In variables sampling, the numerical magnitude of a characteristic is measured and recorded for each inspected unit; this involves reference to a continuous scale of some kind. Acceptance Sampling Plan Correct Answer-Specific plan that indicates the sampling sizes and the associated acceptance or nonacceptance criteria to be used. In attributes sampling, for example there are single, double, multiple, sequential, chain, and skip-lot sampling plans. In variables sampling, there are single, double, and sequential sampling plans. Accreditation Correct Answer-Certification, by a duly recognized body, of the facilities, capability, objectivity, competence, and integrity of an agency, service or operational group or individual to provide the specific service or operation needed. Accuracy Correct Answer-A characteristic of measurement that addresses how close an observed value is to the true value. It answers the question "is it right?" ACSI Correct Answer-The American custome