Systems Analysis and Design Chapter 7
questions fully solved
application service provider - answer Firm that delivers an application by charging a usage fee
benchmark - answer Measures the time a package takes to process a certain number of
transactions
build or buy - answer Term that is synonymous with the decision to make or buy
business process outsourcing - answer Outsourcing of basic business processes
consultants - answer Have broad experience that is difficult for any one company to acquire
evaluation model - answer Technique that uses a common yardstick to measure and compare
vendor ratings
fixed fee model - answer Uses a set fee based on a specified level of service and user support
forum - answer Where people gather to meet, offer support, and exchange ideas
global outsourcing - answer Term that is synonymous with offshore outsourcing
horizontal application - answer Software package that can be used by many different types of
organizations
information center - answer Term that is synonymous with service desk
, Internet business services - answer Provide powerful Web-based support for transactions such
as order processing
logical design - answer Defines what must take place without addressing methods of
implementation
maintenance agreement - answer Offers additional support and assistance from a vendor
make or buy - answer The choice between developing versus purchasing software
managed hosting - answer Management of system operations by an outside firm
middleware - answer Additional layer used by Web-based software to communicate with
existing systems
net present value - answer Analysis that adjusts costs and benefits to reflect the time at which
they occur
newsgroup - answer Serves the same, or similar, purposes as a forum
offshore outsourcing - answer Practice of shifting IT development, support, and operations to
other countries
outsourcing - answer Transfer of systems development, operation, or maintenance to an outside
firm
payback analysis - answer Determines how long it takes an information system to pay for itself
questions fully solved
application service provider - answer Firm that delivers an application by charging a usage fee
benchmark - answer Measures the time a package takes to process a certain number of
transactions
build or buy - answer Term that is synonymous with the decision to make or buy
business process outsourcing - answer Outsourcing of basic business processes
consultants - answer Have broad experience that is difficult for any one company to acquire
evaluation model - answer Technique that uses a common yardstick to measure and compare
vendor ratings
fixed fee model - answer Uses a set fee based on a specified level of service and user support
forum - answer Where people gather to meet, offer support, and exchange ideas
global outsourcing - answer Term that is synonymous with offshore outsourcing
horizontal application - answer Software package that can be used by many different types of
organizations
information center - answer Term that is synonymous with service desk
, Internet business services - answer Provide powerful Web-based support for transactions such
as order processing
logical design - answer Defines what must take place without addressing methods of
implementation
maintenance agreement - answer Offers additional support and assistance from a vendor
make or buy - answer The choice between developing versus purchasing software
managed hosting - answer Management of system operations by an outside firm
middleware - answer Additional layer used by Web-based software to communicate with
existing systems
net present value - answer Analysis that adjusts costs and benefits to reflect the time at which
they occur
newsgroup - answer Serves the same, or similar, purposes as a forum
offshore outsourcing - answer Practice of shifting IT development, support, and operations to
other countries
outsourcing - answer Transfer of systems development, operation, or maintenance to an outside
firm
payback analysis - answer Determines how long it takes an information system to pay for itself
