Systems Analysis and Design Chapter 7 questions fully solved

application service provider Firm that delivers an application by charging a usage fee benchmark Measures the time a package takes to process a certain number of transactions build or buy Term that is synonymous with the decision to make or buy business process outsourcing Outsourcing of basic business processes consultants Have broad experience that is difficult for any one company to acquire evaluation model Technique that uses a common yardstick to measure and compare vendor ratings fixed fee model Uses a set fee based on a specified level of service and user support forum Where people gather to meet, offer support, and exchange ideas global outsourcing Term that is synonymous with offshore outsourcing horizontal application Software package that can be used by many different types of organizations information center Term that is synonymous with service desk Internet business services Provide powerful Web-based support for transactions such as order processing logical design Defines what must take place without addressing methods of implementation maintenance agreement Offers additional support and assistance from a vendor make or buy The choice between developing versus purchasing software managed hosting Management of system operations by an outside firm middleware Additional layer used by Web-based software to communicate with existing systems net present value Analysis that adjusts costs and benefits to reflect the time at which they occur newsgroup Serves the same, or similar, purposes as a forum offshore outsourcing Practice of shifting IT development, support, and operations to other countries outsourcing Transfer of systems development, operation, or maintenance to an outside firm payback analysis Determines how long it takes an information system to pay for itself physical design Similar to blueprints that describes actual processes, layouts, and reports productivity software Examples of this type of software are Microsoft Word and Microsoft Excel report generator Allow users to design their own data entry forms and reports request for proposal Document that spells out the service and support levels required by a company request for quotation Used to obtain price quotations or bids for specific products or services return on investment Percentage rate that compares the return received from a project to its costs scalability Can be affected by network limitations in a traditional development environment screen generator Serves the same, or similar, purposes as a report generator service desk Function within an IT department that is responsible for providing user support service provider Firm that offers outsourcing solutions software license Provides the right to use software under certain terms and conditions software package Obtained from a vendor or application service provider software requirements specification Includes the requirements of a new system and recommendations to management software vendor Company that develops software with the purpose of it being sold subscription model Has a variable fee based on the number of users having access to an application systems analysis Phase in which it is determined if in-house development is the best solution systems requirements document The end product of the SDLC systems analysis phase traditional model Model in which vendors develop and sell application packages to customers transaction model Term that is synonymous with usage model usage model Charges a variable fee based on the volume of operations performed user application Utilizes standard business software to enhance user productivity user interface Includes features that allow users to interact effectively with an application vertical application Software package developed to meet the needs of a specific type of business WebSphere IBM's Web-based development environment