BUS 395 ch. 8: Project Quality Management Exam Solved 100%

_____________ is the degree to which a set of inherent characteristics fulfills requirements - Answer Quality What is the purpose of project quality management? - Answer To ensure that the project will satisfy the needs for which it was undertaken _________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization - Answer benchmarking What does the term Kaizen mean? - Answer Improvement What tool can you use to determine whether a process is in control or out of control? - Answer a control chart Six Sigma's target for perfection is the achievement of no more than ______________ defects, errors, or mistakes per million opportunities - Answer 3.4 The seven run rule states that if 7 data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for ______________ problems - Answer nonrandom What is the preferred order for performing testing on IT projects? - Answer Unity testing --> integration testing --> system testing --> user acceptance testing __________ is known for his work on quality control in Japan, and he developed the 14 Points of Management in his text "Our of the Crisis" - Answer Deming PMI's OPM3 is an example of a ___________ model or framework for helping organizations improve their processes and symptoms - Answer maturity International Organization Standardization (ISO) definition of quality - Answer -"Totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs" -"The degree to which a set of inherent characteristics fulfills requirements" Conformance to requirements definition of quality - Answer project's processes and products meet written specifications Fitness for use definition of quality - Answer Product can be used as it was intended True or false: There is one concrete definition of quality - Answer False: there are many different definitions and there is not just one concrete definition True or false: When working on a project, you have to think of more than just the triple constraint - Answer -true: need to think about quality What is the point of project quality management? - Answer ensures the project will satisfy the needs for which it was undertaken What are the three project quality management processes? - Answer -Planning quality management -managing quality -controlling quality Planning quality management - Answer IDENTIFYING which quality standards are relevant to the project and how to satisfy them; a metric is a standard of measurement (ex: customer satisfaction as a measurement) Managing quality - Answer TRANSLATING the quality management plan into executable quality activities Controlling quality - Answer MONITORING specific project results to ensure they comply with the relevant quality standards What are three methods to prevent defects in quality (planning quality management)? - Answer -Selecting proper materials -Training and indoctrinating people in quality -Planning a process that ensures the appropriate outcome Functionality - Answer degree to which a system performs its intended function Features - Answer system's special characteristics that appeal to users System outputs - Answer screens and reports the system generates Performance addresses - Answer How well a product or service performs the customer's intended use Reliability - Answer Ability of a product or service to perform as expected under normal conditions Maintainability - Answer ease of performing maintenance on a product What are the main scope aspects of IT projects? - Answer -Functionality -Features -System outputs -Performance addresses -Reliability -Maintainability Who is ultimately responsible for quality management on projects? - Answer project managers What is quality assurance? - Answer -includes all of the activities related to satisfying the relevant quality standards for a project -confidence that all quality requirements will be fulfilled -continuous quality improvement