Business Ethics Final
Why might ethical conflicts be important to an ethical culture?>>> Ethical conflicts can be used to
identify ethical issues.
Why is the mixed-motive conflict management style considered to be the most effective?>>> It bases
decisions on the goals and values of the firm
What is a downside to being a variable-sum leader?>>> They might give in to employees making
unethical decisions.
What do zero-sum leaders believe?>>> There always has to be a winner and a loser in a conflict
situation.
When might a zero-sum conflict approach be necessary?>>> When compromise would break a law.
What is a potential downside of overusing the compromising style of conflict management?>>> Each
side has to give something up.nt?
What might be true of leaders who adopt a competing style of conflict management?>>> They score
high on assertiveness.
Leaders with an avoiding conflict management style are more likely to exhibit ______________.>>>
ethical complacency
What is the problem with an accommodating style of conflict management?>>> Leaders might allow
unethical employees to continue their misconduct.
Why is the collaborating style of management most favorable to ethical conflict resolution?>>> Leaders
desire to meet the needs of others but adhere to their own goals and values.
Which situation demonstrates reciprocity?>>> In response to co-workers help making a deadline, you
assist them with a similar crisis
What should an ethical leader do if a conflict begins to escalate?>>> Bring the discussion back to the
core issues.
Separating the people from the issue in an ethical conflict situation allows the leader to approach the
conflict situation with more __________.>>> objectivity
When handling a conflict situation, it is important for a leader to realize that the other party's concerns
are _________.>>> legitimate
What does mediation involve?>>> an objective third party helps two parties settle their differences
, Which of the following factors impact the length of time it takes for companies to recover from ethical
misconduct?>>> All three answer options impact the length of time it takes for companies to recover
To help prevent misconduct, ethical leaders should:>>> Develop and manage systems to maintain an
ethical culture
Which mediation skill is important for an ethical leader to have in a conflict situation?>>> use of neutral
language
According to Ethics Consultant, David Gebler, most unethical behavior is committed
______________.>>> To meet performance goals
According to the information shared in this section, ________ might provide a solution to a
disagreement, but it is unlikely that both parties will be happy with the decision.>>> litigation
__________ occurs when ethical leaders observe and identify ethical risk areas.>>> Recognizing
Which of the following is part of the discovery process?>>> assessment
Why are managers reluctant to engage in the discovery process?>>> They fear uncovering misconduct
could harm the firm's reputation.
What is the best way to avoid an ethical misconduct disaster?>>> Identify a potential ethical issue
before it snowballs into a crisis.
Which of the following is a step companies take in the recovery process?>>> reinforcing the firm's
reputation with positive messages
An ethical leader with good interpersonal communication skills should ____________.>>> demonstrate
both respect and firmness in communication
Good communication skills __________.>>> promote leader-follower congruence
What is a disadvantage of small group communication and decision making?>>> it can lead to excessive
risk taking
Which statement best describes how autocratic leaders communicate?>>> They limit communication to
need-to-know information.
What is group polarization?>>> When the group moves toward a more extreme position than what each
member would have done individually.
Which of the following statements about nonverbal communication is false?>>> It is less trustworthy
than verbal communication.
____________ occurs when both the communicator and receiver considers the unique worth of the
other party and tries to understand what the other is communicating.>>> Dialogue
Why might ethical conflicts be important to an ethical culture?>>> Ethical conflicts can be used to
identify ethical issues.
Why is the mixed-motive conflict management style considered to be the most effective?>>> It bases
decisions on the goals and values of the firm
What is a downside to being a variable-sum leader?>>> They might give in to employees making
unethical decisions.
What do zero-sum leaders believe?>>> There always has to be a winner and a loser in a conflict
situation.
When might a zero-sum conflict approach be necessary?>>> When compromise would break a law.
What is a potential downside of overusing the compromising style of conflict management?>>> Each
side has to give something up.nt?
What might be true of leaders who adopt a competing style of conflict management?>>> They score
high on assertiveness.
Leaders with an avoiding conflict management style are more likely to exhibit ______________.>>>
ethical complacency
What is the problem with an accommodating style of conflict management?>>> Leaders might allow
unethical employees to continue their misconduct.
Why is the collaborating style of management most favorable to ethical conflict resolution?>>> Leaders
desire to meet the needs of others but adhere to their own goals and values.
Which situation demonstrates reciprocity?>>> In response to co-workers help making a deadline, you
assist them with a similar crisis
What should an ethical leader do if a conflict begins to escalate?>>> Bring the discussion back to the
core issues.
Separating the people from the issue in an ethical conflict situation allows the leader to approach the
conflict situation with more __________.>>> objectivity
When handling a conflict situation, it is important for a leader to realize that the other party's concerns
are _________.>>> legitimate
What does mediation involve?>>> an objective third party helps two parties settle their differences
, Which of the following factors impact the length of time it takes for companies to recover from ethical
misconduct?>>> All three answer options impact the length of time it takes for companies to recover
To help prevent misconduct, ethical leaders should:>>> Develop and manage systems to maintain an
ethical culture
Which mediation skill is important for an ethical leader to have in a conflict situation?>>> use of neutral
language
According to Ethics Consultant, David Gebler, most unethical behavior is committed
______________.>>> To meet performance goals
According to the information shared in this section, ________ might provide a solution to a
disagreement, but it is unlikely that both parties will be happy with the decision.>>> litigation
__________ occurs when ethical leaders observe and identify ethical risk areas.>>> Recognizing
Which of the following is part of the discovery process?>>> assessment
Why are managers reluctant to engage in the discovery process?>>> They fear uncovering misconduct
could harm the firm's reputation.
What is the best way to avoid an ethical misconduct disaster?>>> Identify a potential ethical issue
before it snowballs into a crisis.
Which of the following is a step companies take in the recovery process?>>> reinforcing the firm's
reputation with positive messages
An ethical leader with good interpersonal communication skills should ____________.>>> demonstrate
both respect and firmness in communication
Good communication skills __________.>>> promote leader-follower congruence
What is a disadvantage of small group communication and decision making?>>> it can lead to excessive
risk taking
Which statement best describes how autocratic leaders communicate?>>> They limit communication to
need-to-know information.
What is group polarization?>>> When the group moves toward a more extreme position than what each
member would have done individually.
Which of the following statements about nonverbal communication is false?>>> It is less trustworthy
than verbal communication.
____________ occurs when both the communicator and receiver considers the unique worth of the
other party and tries to understand what the other is communicating.>>> Dialogue
