McDonalds Crew Trainer Test Questions and Answers Already Passed

McDonalds Crew Trainer Test Questions and Answers Already Passed What is the holding time for French Fries? 7 Minutes What are the four steps to Customer Recovery? A. Listen B. Apologize C. Solve D. Thank What is the target cash to present time for DT orders? 45 Seconds What is the proper way to shake fries? Two hands lift out of vat and shake After how long do you shake fries when they're cooking? 30 Seconds How long should dishes soak in compartment #3 before removal? 1 Minute How many inches high is a "Golden Standard" ice cream cone? 3 Inches How many blueberries go into a Fruit 'n Yogurt Parfait? 5 What is the holding time of hash browns? 10 Minutes What is the hold time for strip bacon on the prep table? 4 Hours What is the four step training process? A. Prepare B. Present C. Try out D. Follow Up There are two types of SOC's. What are they? A. Training B. Follow up After completion of LMS, a _____________ must be completed to ensure that a crew trainer candidate has the skillset/knowledge to perform their job function Verification What is the target pull time for beef patties off the grill? 12 Seconds What is the target temperature for brewed coffee? 195 to 205 What is the cooking time for crispy chicken patties? 5 Minutes 45 Seconds What is the holding time for McNuggets in the UHC? 20 Minutes How often should spatulas and small wares be washed, rinsed, and sanitized? 4 Hours How many towels do you need in your possession when cleaning tables and chairs in the dining room? 2 What is the cooking temp. for French Fries? 335 degrees What solution do you use when cleaning the windows? All Purpose Cleaning Spray When filtering, how long must oil filter prior to returning oil to the vats? 5 Minutes When testing Quat solution in the 3-compartment sink, the strip must be submerged for ___ seconds 10 What is the maximum number of grill towels you can launder at once? 20 What is the maximum number of regular towels you can launder? 40 Minimally, how often should the front counter be wiped down/cleaned? Every four hours How long is coffee good for once brewed? 30 Minutes How often should the DT pad be decked scrubbed? Daily When cleaning the toilets in the restroom what do you use to wipe them clean with? Paper towel When using the blue handled window cleaning pad to touch up windows: should you spray the window or the pad? The pad What is the target pull time for grilled chicken? 15 Seconds It is acceptable to provide the last name of an employee if it is requested by a guest False You should change the lobby trash when it is half full False For non-24 hour restaurants, the opening crew/managers meet on the lot prior to entering the restaurant. This is a part of the staggered opening procedure. False It is acceptable to service walk-up guests in the drive thru. False Explain the first ASK in ask, ask, tell. Repeat order and ask if that is correct. Explain what the second ASK is in ask, ask, tell. Verify the grill item or the first item on order Explain the TELL in ask, ask, tell Tell the customer you have the grill item or the first item on the list Explain why it is important to ask, ask, tell To ensure the customer gets an accurate order Following a robbery, the first call a manager should place should be to The police What is the number 1 thing you should do in a robbery? Stay calm It is acceptable to allow demonstrators to perform their demonstration on McDonald's property, so long as it is peaceful and doesn't interfere with business True Following a robbery, it is acceptable to disclose the estimated amount of any funds that were taken to the police to assist in their investigation False A manager should verify bills 50 and above True When prioritizing the opportunities of a completed pre-shift checklist, what are the four levels of prioritization a shift manager must follow? A. Safety B. Quality and Service C. Comfort and quality D. Appearance Where are the four areas that a danger zone could occur? A. Front Counter B. Kitchen C. Fries D. Drive Thru How often should a shift manager take a travel path minimally? 30 Minutes What is the minimum acceptable temperature for beef patties? 155 What is the UHC holding time for beef patties? 15 Minutes What is the cooking time for French Fries? 3 Minutes 5 seconds What is the cooking time for Chicken McNuggets? 3 Minutes 30 Seconds The ----------- head on the McCafe machine must be cleaned --------- -Foamer- -Daily- The towel buckets should be checked minimally every 2 Hours What are the six enemies of oil? A. Carbon B. Air C. Salt D. Heat E. Detergent F. Water You should shake the whip cream before dispensing True If a customer is sitting in a booth we should avoid sweeping under their feet True How often should dining room tray be cleaned? Daily Crew people can receive 401k? True Hash browns need to be cooked from frozen True What does FIFO mean? First in First out What do you squeegee first, the surface or the top of the platen of the grill? The Top When do you discard the blue gloves? After dropping products before touching anything else Heat resistant gloves should be used when emptying grease traps True What should be handed out first: food or drink? Food How many napkins are needed for each order? 1 per item What is the total experience time for drive thru? 300 seconds or 5 minutes What is the minimum amount of times the guests greeted in the DT? 3 How long should you take to wash your hands? 20 seconds How long do muffins stay in pan once baked? 20 minutes Once griddles are baked where should they go? In pan with false bottom We do not stir coffee with cream and sugar in it False What are the four areas needed to bonus? A. Voice overall satisfaction B. Voice drive thru accuracy C. 90 day turnover D. Customer complaints Front counter to go orders receive napkins in their bags False At what time should muffins be stickered? As soon as they are pulled out of the pan What are the four hospitality standards? A. Genuine welcome and thank you B. Hospitality gestures like golden moments C. Manager is hospitality ambassador D. Order Accuracy