Operations Management: Questions
A resource-based view of operations can be described as>>> An assessment of the unique resources and
processes of operations
A focused factory can be implemented by>>> Reorganising existing facilities to a plant-within-plant
approach
An assembly line is an example of a>>> Mass process
Which performance objective relates to the measure of the percentage of delivery promises met?>>>
Dependability
When developing the operations strategy one of the most important considerations is that it>>>
Supports the overall competitive strategy of the company
Which statement best characterises delivery reliability?>>> Deliver at the promised time
A key element in achieving supply chain integration is>>> Information technology
Increased uncertainty and variability in a supply chain typically results in...>>> Larger inventories
The suppliers in a supply chain are referred to as...>>> Upstream supply chain members
Quickly filling a customer's order is evidence of...>>> Delivery Speed
A restaurant serving an expensive seven-course dinner is giving emphasis to which performance
objective?>>> Quality
Responsibilities of Operations Managers>>> - Managing inventories
- Scheduling production
- Planning production
- Product Design
Service Organisations...>>> Can hire more workers to support peak demand
Utilisation in batch process types is frequently low because...>>> Scheduling in process type facilities is
complex
Fluctuating demand, short production runs of a variety of products and small to moderate quantities
produced to customer order are characteristics most associated with...>>> Batch production
, As production systems move from jobbing production to batch production...>>> Processes become less
flexible
Services with low customer contact are called...>>> Mass services
_________________ is a group technology technique that reorders part routing matrices to identify
families of parts with similar processing requirements>>> Production Flow Analysis
A service operation that is primarily back office is...>>> A taxi driver
Which of the following statements is true concerning manufacturing and service organisations is
generally true?>>> In many service organisations customers themselves are inputs to the transformation
processes
Highly labour intensive services are called...>>> Professional services
What are the four service process designs described by Lovelock?>>> Professional service, mass service,
service shop, service factory
Which one of the following statements is a disadvantage of line layout?>>> It is more vulnerable to
changes in the products and services offered
A major advantage of process layouts is...>>> Flexibility in equipment and workforce allocation
People processing services require...>>> Physical presence
Decisions that are unstructured and have long-term consequences are...>>> Strategic decisions
Which of the following would not be an operations function in a fast-food restaurant?>>> Advertising
and promotion
The water and detergent in a car wash are examples of...>>> The facilitating goods in the entire service
package
A collection of goods and services provided by a service process to its internal or external customers is
called a...>>> Service package
Psychological benefits that the customer may sense only vaguely are...>>> Implicit services
A new product development team that works together to make sure a new product can actually be built
is engaging in...>>> Concurrent design
Assignable causes...>>> Are causes of variation that can be identified and removed
Control charts for variables are based on data that come from...>>> Averages of small samples
The time an activity will take assuming very unfavourable conditions is a...>>> The pessimistic time
A resource-based view of operations can be described as>>> An assessment of the unique resources and
processes of operations
A focused factory can be implemented by>>> Reorganising existing facilities to a plant-within-plant
approach
An assembly line is an example of a>>> Mass process
Which performance objective relates to the measure of the percentage of delivery promises met?>>>
Dependability
When developing the operations strategy one of the most important considerations is that it>>>
Supports the overall competitive strategy of the company
Which statement best characterises delivery reliability?>>> Deliver at the promised time
A key element in achieving supply chain integration is>>> Information technology
Increased uncertainty and variability in a supply chain typically results in...>>> Larger inventories
The suppliers in a supply chain are referred to as...>>> Upstream supply chain members
Quickly filling a customer's order is evidence of...>>> Delivery Speed
A restaurant serving an expensive seven-course dinner is giving emphasis to which performance
objective?>>> Quality
Responsibilities of Operations Managers>>> - Managing inventories
- Scheduling production
- Planning production
- Product Design
Service Organisations...>>> Can hire more workers to support peak demand
Utilisation in batch process types is frequently low because...>>> Scheduling in process type facilities is
complex
Fluctuating demand, short production runs of a variety of products and small to moderate quantities
produced to customer order are characteristics most associated with...>>> Batch production
, As production systems move from jobbing production to batch production...>>> Processes become less
flexible
Services with low customer contact are called...>>> Mass services
_________________ is a group technology technique that reorders part routing matrices to identify
families of parts with similar processing requirements>>> Production Flow Analysis
A service operation that is primarily back office is...>>> A taxi driver
Which of the following statements is true concerning manufacturing and service organisations is
generally true?>>> In many service organisations customers themselves are inputs to the transformation
processes
Highly labour intensive services are called...>>> Professional services
What are the four service process designs described by Lovelock?>>> Professional service, mass service,
service shop, service factory
Which one of the following statements is a disadvantage of line layout?>>> It is more vulnerable to
changes in the products and services offered
A major advantage of process layouts is...>>> Flexibility in equipment and workforce allocation
People processing services require...>>> Physical presence
Decisions that are unstructured and have long-term consequences are...>>> Strategic decisions
Which of the following would not be an operations function in a fast-food restaurant?>>> Advertising
and promotion
The water and detergent in a car wash are examples of...>>> The facilitating goods in the entire service
package
A collection of goods and services provided by a service process to its internal or external customers is
called a...>>> Service package
Psychological benefits that the customer may sense only vaguely are...>>> Implicit services
A new product development team that works together to make sure a new product can actually be built
is engaging in...>>> Concurrent design
Assignable causes...>>> Are causes of variation that can be identified and removed
Control charts for variables are based on data that come from...>>> Averages of small samples
The time an activity will take assuming very unfavourable conditions is a...>>> The pessimistic time
